Papa Johns Pizza — Restaurant in England

The incompetence amazes me! Ordered a pizza for an address which is 10 mins walk on the same street as Papa Johns. Got a call from the driver an hour later saying he can’t find the address. Spent 15 mins out on the street trying to explain an address which is the easiest to find and never had any trouble before. By which time the pizza has been out of the oven for 45 mins. Asked for a refund which I was told they can’t process and they can offer me £10 credit on their inflated prices. I said as it’s only 10 mins walk I will come down and pick it up and they offered to make me a fresh one. The pizza I picked up doesn’t look fresh, is look warm looks burnt like they put the same pizza through the oven again. The bottom is dark brown and part of the toppings are black. Avoid this place...

Tried ordering online, took my money without putting the order through. When I rang through to the shop to try and get my money back, the customer service was awful and said nothing they can do, absolute joke, worst customer service experience I've had, and I still haven't received my money back or had a explanation on why the website took my money without putting the order through to the store? Think I will just stick to Domino's, will never order from PJ again, would have give 0...

First time ordering as I wanted to try something different but the pizza was average taste and kinda doughy .. I added jalapeños as additional topping and they put so many the pizza was very spicy hot, I had to take some off. I collected the pizza and when I walked in it was so quiet there, Literally noone and I had to wait a minute someone to come up. I guess there...