Papa Johns Pizza — Restaurant in England

Used to love Papa John's when I was in stafford. This Crewe branch is awful. Tonight is the second night it has taken over an hour and 10 minutes to get my pizza delivered. Last time it arrived cold. I complained and they did give me a free pizza. You get Papa John's rewards online and you can get a free pizza, but you can't get it delivered unless you spend £10.99. I called the guy in store and his english was difficult to understand and he spoke so fast. I had no luck with him, I had to call 3 times, said he'd call back but never did. The third time he answered and said one moment please.. 5 minutes later he picks up the phone and tells me exactly what I have been saying to him on the first two calls. Eventually I get to speak to someone who speaks much better english and was very helpful. Apparently the website should have a "Pay £3 for delivery" option which doesn't exist. This is my last night using Papa John's not just in Crewe but everywhere. Edit (19/01/18): I used them again due to tight schedule. Should have known better. So far it has been an hour and a half I've been told "he's on the way it will be with you very shortly" twice now. The second time they said he's just left, so the first time they said it was clearly a lie. I called them out on it and I got "Errrm.... Sorry I looked at the wrong one" believe what you...

My order never arrived. OUTRAGEOUS! I placed an order for a 19:15 delivery from Papa Johns in Crewe through Deliveroo earlier today, with confirmation received at 18:28.

By 7:40pm, when my order hadn't arrived, I attempted to contact Papa Johns in Crewe, only to find the phone line appeared disconnected, leaving me unable to reach anyone despite repeated attempts every five minutes over the next hour.

By the time it was past 9pm, my frustration peaked as I endeavoured to secure a refund from Deliveroo, which proved challenging as they required confirmation from the restaurant first. This seemed absurd, and it took conversations with more than seven different individuals via the Deliveroo app to make any progress. Also, beware that Deliveroo automatically marks as delivered after 2 hours of the estimated delivery time.

Understandably, this ordeal has led me to decide against ordering from Papa Johns in Crewe in the future. Additionally, I plan to reach out to the franchise in hopes of addressing this recurring issue by advocating for the closure of this...

Worst place I have ever ordered from!!!

Ordered 1 pizza for delivery online and payed by card, order was confirmed.

1hr later and still no pizza had arrived. Called the store and spoke to a female member of staff. She asked my details and then said "yeah you have ordered but we have decided that we are too busy to do your order so you won't be getting it". I said that I had paid and she said "you will get it back at some point", I asked when I was going to be told the pizza wasn't coming and she said "someone should of told u", I did not get a call or email saying my order wasn't coming.

I asked to speak to the manager and I could hear him shouting in the background saying he didn't want to speak to me because he is too busy, he was being abusive to his staff member. I asked her for a number for head office and got told to "google it".

I now have no pizza and they still have my money.

DO NOT ORDER...