Pizza Hut Amersham — Restaurant in England

The first time I ordered from Pizza Hut the delivery time said 25 to 35 minutes but took 45 minutes.

On a separate occasion I went there to collect, I was halfway through ordering when the man I was speaking to just picked up the phone whilst I was mid-sentence which I thought was very rude and he didn’t apologise either.

On a third occasion the pizza was burnt. Made a complaint about this and never heard back.

On a fourth occasion I placed an order for delivery for 11.15. At 11.25 I phoned and politely asked where my order was. The man on the phone said the store had opened 20 minutes late and wouldn’t stop interrupting me. I said this is not acceptable, if I order it for 11.15 I want it at 11.15 and he said he couldn’t help the fact that the store opened late, it was an “act of god”. He said he would send the order straight away and it would be with me in 10 minutes, which would mean it would arrive at 11.35. The order didn’t actually come until 11.45, so clearly he was lying.

My friends went there another time and they got one of the pizzas wrong.

Pizza Hut’s policy states that if your order is over 10 minutes late you should receive a voucher for £10 off your next order within one week, however I didn’t receive this voucher until I phoned up Pizza Hut head office. Then, after finally sending me a £10 gift card, I went in store to pay with it and the member of staff said I couldn’t use it! Not using...

This place needs shutting down! Would give 0 stars if possible. Staff are rude and ignorant. Ordered a medium pizza for collection, to which they were trying to overcharge me! I showed them online it said £6.99, the man behind the counter argued it was £10.99 instead. It gets worse from here… we ordered a vegetable sizzler, my husband went in and picked it up and said the guy smiled, and handed it to him and upon opening it, I saw meat was hidden underneath the vegetables! I am a VEGETARIAN!!! I think he did this out of spite (hence the smirk as he handed it over) as we had questioned the price to begin with. He was very argumentative and rude, and not even dressed in uniform might I add! I will never be returning to this branch, if you ask me you should get better staff, who aren’t rude and...

Really is terrible service. Sometimes a pizza order can be wrong, that happens. Here, everything cold on arrival and they got one of our pizzas completely wrong. We phoned to complain, and once I explained what happened they put me on hold for 28 minutes. During that time, I actually drove to the branch with the pizza and my wife was STILL on hold back home by the time I arrived at the branch. I explained the problem, and received no apology. In fact, I had to force one out of him. He said "you know, we're just busy" and they kept taking new orders on the phone while I waited there. He then told me the replacement pizza will be 30 minutes and so I complained again. Absolutely no effort to resolve a complaint efficiently and politely. Never ordering...