Pizza Hut Reading Shinfield Rd — Restaurant in England

Online order placed at 8.27pm, website said 45-55 min. It is now 10.10pm and still hasn't arrived.

Tried to phone several times but they don't answer.

Appreciate its going to be a busy night with a big boxing fight on but still this is unacceptable. Fight about to start and they close in half hour - what do I do???

UPDATE- So, I went to pick up my pizza. Joined the queue of other disgruntled customers. Speaking to them and one had placed his order online and 7.30pm!

I was refused a refund, they just offered a voucher. I decided to wait it out. Got talking to a young lady who had ordered at 7.45pm and by this time had been waiting in store for 45min. She asked the staff member how much longer and he checked. He then checked and came back to tell her that they had delivered it! I presume she didn't have her phone with her for family to call her. The first staff member had hid around the corner by the delivery drivers entrance by this point.

They had eventually brought my pizza out to me which I checked. And what a surprise that the toppings were not what I had ordered. Idiots. There was no way I was giving the pizza back by this stage so left with what I had.

As I left, I could clearly see 3 staff members hiding in the drivers entrance laughing at us poor customers. I actually felt sorry for them before that as they are just the minions in this disaster of a store.

Got home, potato wedges were cold and not edible. Wife wasn't happy with the pizza toppings and worst of all - I accidentally heard the boxing result on the radio whilst driving...

Ordered pizza for delivery, tracking showed that the pizza was being packed at 19:30, but 20 minutes later still no sign of the delivery. Attempted to phone the store but they weren't answering their phones, so as it is very close by I decided to walk over to get an update on my order. By the time I got to the store my pizza had just been sent out for delivery, so it had been sitting going cold for 30 minutes. But this is where things really fall apart, despite ordering via the Pizza Hut app the order was being fulfilled via Deliveroo.

This store does not have enough delivery drivers, so is instead placing orders they have received on Deliveroo so they can use their drivers. This effectively means that any problems are dumped on Deliveroo to deal with, and because I was out when delivery was finally attempted I was contacted by Deliveroos customer services.

Given at this point the food would have been cold even if had been there to receive it I asked for a refund. The person who claimed to be the manager said that refunds could only be processed via customer services. This contradicts the information on Pizza Hut's own website that states that refunds can be issued in-store. Still, it least it meant that in asking for a refund I could let customer services know just how poor this branch is.

Clearly this branch is being run by people who do not appear to be capable of running a food delivery service in an efficient manner, and the entire experience this evening has been so poor that I will not use any branch of...

Unfortunately there is no zero choice for stars, so I've been forced to give them one star.

It's difficult to know where to start. Pizzas eventually arrived 1.5 hours late and I refused delivery; by that time we had arranged some other food.

Whilst waiting we had called the store. The first time they said "it's on the way" (at this point it was 30 mins late). After another 15 mins we called again but there was no answer - the phone rang and rang and then they just cut us off. That happened 3 times. Eventually we got through and were greeted with a really rude guy who refused to apologise, couldn't tell us where the pizzas were and wouldn't give us a refund.

We asked for the customer services number. The first number he gave us was for World Pay, not Pizzahut (we called on another phone whilst the store was still on the line). Then he gave us another number which was for American Express, not Pizzahut. Eventually I found the correct number on Google.

Just avoid the Shinfield Road branch, it's not the first time we've had problems there (last time the pizzas were really poorly made). Read the other reviews too then go somewhere else.

Shinfield Road Pizzahut will just ruin your night, it's like they are single handedly trying to bring the Pizzahut brand...