Pizza Hut Torquay South Rd — Restaurant in England

"There's a Dominoes across the road, read my review and try that one first! If anything goes wrong with your order - don't expect this branch to give much of a damn!"

Just took a delivery or pizzas from this branch. They got the order wrong All 3 pizzas we ordered had meat on them, which meant our vegetarian was not a happy bunny! They offered to send out a replacement pizza which took an age. But they did. So, they get ONE star for at least doing that.

What shocked me was that they insisted they wanted the incorrect pizza back and offered zero goodwill compensation.

Perhaps a bottle of soda pop or a portion of potato skins - by way of apology for a genuine mistake, which was nevertheless, inconvenient to us too, would have been nice.

But no. NOTHING. AND they wanted the 'wrong' pizza back, which their driver admitted was going straight in the dustbin when it got back to the store!!!

Our meat eaters would have happily eaten it cold. So to be told it was being taken back (presumably to make some kind of point?) was fine from a legal stand point and total crappola from the point of view of goodwill and good customer service.

There's a Dominoes across the road! Think we'll go there next time.

The owners of this Pizza Hut branch clearly know NOTHING about good customer service and keeping your customers...

Not been to our local PH for probably a year, last time put us off enough to stay away this long, sadly after tonight's poor experience we will never go back. For glorified cheese on toast it has never been good value for money (unless proper Italian, even zizzys is really tasty good quality but over priced) but at least with their old offer collect any size for £6.99, gave enough food for my wife daughter and myself...enough to fill not over fill... But last year it went up a pound, didn't seem to taste as good hence why we stayed away...but tonight ordered same as we always have, it appears to have shrunk!! It looks like the size of the old medium and has a crust on it almost 3 inches wide (total width of crust (not stuffed) over 5 inches) making the size of the pizza which had topping about 8 inches in diameter....bloody ridiculous... I don't expect much for £8 but thus is supposed to be the same pizza that is over £16 the rest of the week!!? So either that's a serious rip off most of the week OR they role out a different pizza for the special offers which I can't see ...but either way not going back.... Hope your experience is...

went through the whole process of ordering online which took 20 mins after being at work for 14 hours only to be called by pizza hut informing me that my order would not get to me till 12:30am or 12:45am nearly two hours after ordering when their closing time is 12:00am ?????? how can this be I wonder ???? sounds to me like they didnt want to cook because I drove past about 25 mins before ordering contemplating going in on my way back from work and the place was deserted !!!! not good at all, I willnever order from this place again and I urge you to do the same. I gave it 1 star because I had to as it wont let me...