PizzaExpress — Restaurant in England

Having worked in catering most of my young life, I have to say that this place, even though a chain restaurant, did it perfectly. The gay gentleman who served us was training a new girl. It was an extremely busy night, but he managed to simultaneously: 1- make sure the new girl was getting her train in and he kept an eye on her 2- made sure we were satisfied and that our order was taken correctly 3- made sure no other customer in the busy restaurant was made to wait for service more than a few seconds. 4- topped up any glasses that were empty 5- asked if we wanted more of anything that ran out on the table, as soon as it ran out

All. At. The. Same. Time.

This was one of the most professional, experienced group of staff I’d ever met. Even the new girl got into her groove by the time we left, probably due to the amazing training she was getting. Oh.. and the food was SO delicious, we ordered a second pizza for takeaway about...

Outstanding chef and service. Delicious thin-crust pizzas and desserts. Fair prices.

A few minutes after my gf and I arrived about 12.30 on Sunday, two dozen other people had arrived, about ten of them children. Yet we were served quickly and looked after kindly throughout. The 3 serving staff and 1 chef was evidently the perfect balance.

Amazingly, the atmosphere remained relaxed and easy despite all the children - no-one screeched or ran around. All told an excellent experience.

Marlow people generally seem kind and patient.... a most welcome experience after an hour in Henley.

Note - only 1 of the 6 desserts apart from ice cream was free from chocolate. Note 2 - my disabled gf experienced the seat of the disabled loo as too low. She managed the 3 steps from street level to the door and one...

Absolutely disgusted.

I had an incredibly upsetting experience at this Pizza Express branch. A staff member named Charlie, a tall brown haired white male, was not only rude and dismissive, but also made offensive and racist remarks during my visit. I was shocked by the unprofessional and unacceptable behavior. No one should have to experience this kind of treatment—especially in a public setting where people go to enjoy a meal and feel welcome.

This kind of conduct should NEVER be tolerated by any business. I expected far better from a brand like Pizza Express. I hope serious action is taken against this individual, because nobody should be allowed to treat customers like this and still keep their job. Until this is addressed properly, I will not be returning—and I’ll be warning...