PizzaExpress — Restaurant in England

Update 2022

Having used the restaurant again I've revised my previous 2 star rating up to 4 stars. It was 5 stars before the delivery fiasco described below.

In the restaurant we had an excellent experience as before, the service was great and the food was spot on. We will definitely go back.

While we were there we noticed pizzas boxed for delivery accumulating in the kitchen. It was a long time before Deliveroo came to collect them.

I wouldn't have a delivery again. My previous 2 star review is as follows:

Good restaurant, poor delivery.

We've used Pizza Express in Amersham many times as a restaurant and have always been satisfied. It's not cheap, but was good.

This evening we ordered through Deliveroo. The food was slightly delayed from the original forecast, but was actually delivered within 29 minutes.

No issues with Deliveroo or their driver.

On opening the sealed bags we found that the dough balls were missing. Also the bruschetta topping was spread around the box. Once reassembled this was fine.

The pizzas and lasagna arrived cold and we chose to reheat them. The lasagna was in a foil tray without a lid put inside a card box. This seems idiotic as any Indian or Chinese restaurant successfully delivers in foil trays WITH lids without any spillage. Reheated pizza is not great, but the lasagna was still nice.

Of the three desserts we ordered, two were fine, but the chocolate fudge cake was awful. It was gritty and oily will an unpleasant aftertaste.

We took the chocolate fudge cake back to Pizza Express and asked for the manager. He listened to our complaints and apologised. He replaced the horrible cake with a brownie which was nice. He also advised the we could comment on the cake using the Deliveroo App, but I can't see how.

Overall I'd say use the restaurant, but don't bother with delivery. The restaurant manager helped the situation considerably which was appreciated. Cake aside, the food would have been very good if it had been served hot.

For clarity this is no reflection on Deliveroo who did their part of the ordering and delivery well and facilitated the refund of the missing...

I have been to many Pizza Express's and this was a new experience. Worst service I have experienced for quite some time. Just no care and no interest from the staff. Starters came and 2 of us had a Prawn in tomato sauce. Quite expensive and now I know very overpriced. Turned out to be tomato puree, some chopped chilli and some prawns straight out of the packet. The waiter did at least ask if it was ok and I said that it was bland and surely the prawns should have been seared first to bring out some flavour. He did not seem interested and did not look into our complaint. Main meals no issues and food was good. Desert and then paying. One of us ordered a coffee. This was a lonely coffee as it was slapped down on the table. Just the cup, no saucer, no sugar and no comments from the waiter. It was so bad it was funny. The 3 deserts came a few minutes later and by that time my friend had drunk her coffee. We then split the bill at the end and my friend paid for her half only for the receipt to be dumped on the table in front of her 9 year old child. I make a point out of giving at least 15% on the tip but there must be a level of service. There was no service today and therefore no tip. Dreadful service and we will not...

It was an absolute delight dining at Pizza Express Amersham! From the moment we stepped inside, the atmosphere was warm and inviting, setting the perfect tone for a wonderful evening. Our party of four was seated promptly, and the staff were incredibly attentive and friendly throughout our entire visit. The pizzas themselves were simply outstanding. Each one was cooked to perfection with a delicious, crispy base and generous, flavourful toppings. We tried a variety, from classic Margherita to a more adventurous Romana, and every single one was a hit. The fresh ingredients truly shone through, making each bite a burst of flavour. Beyond the fantastic food, the service was truly exceptional. Our server was knowledgeable about the menu, offered helpful recommendations, and ensured we had everything we needed without being intrusive. The entire team seemed genuinely dedicated to providing a positive dining experience. Pizza Express Amersham is definitely a gem. We left feeling completely satisfied and already planning...