Shan Shui Chinese Restaurant — Restaurant in England

Thank you Shan Shui for reaching out and making amends for the problems on NYE. Rating changed from 1 to 5, as your food is still another level! Just hope you can get more staff in to handle the extra demand on public holidays in future.

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Thanks for ruining NYE 2020 Shan Shui. After booking our take away early in the afternoon for collection at 7.30pm, you accepted the order. You then emailed me 20 minutes before the pick-up time to tell me the order was being processed and reminded me not to be late.

Why then, when I turned up at 7.30pm was there 20+ people waiting inside and queueing outside your restaurant waiting for their orders? Every one of them had ordered early and turned up at the time you'd agreed with them. Those at the back of the queue said they'd already been waiting for 30 minutes!

How on earth do you think this is acceptable? Why did you accept all of these order if you didn't have the staff to fulfil them on time? Why email people telling them to not forget about collecting when the order wasn't ready?, Why, when I asked how much longer I'd have to wait, was the reply from your staff "I dunno!"

I have been a massive fan of yours ever since moving to Leighton Buzzard and after what has been a terrible year, getting a take away from our favourite local Chinese was a small silver lining that me and my other half had been looking forward to all through Christmas. Thanks...

Went to see what the food was like and how it tastes. To have a warm atmosphere from the staff and to find out the history of the restaurant. 30 year's going I can not give any faults with my visit because the drinks were fresh cocacola the starters were literally mouth watering and shortly followed by the mains and can say that I read a review from someone who spoke of sauces covering up bland foods, I am happy to tell you the best honest review from a genuine customer who has nothing but to say that I will be going back there again regularly with more people to share what me and 3 family members experienced because the food was literally mouth watering every dish. The restaurant is also very clean with nice toilets for customers. Out of 10 everything I experienced was a little bit different from my expectations to be able to share the reality of a very special hidden gem my score out of 10 is 10/10 and 5 stars it's a blessing to have found myself to be able to share my experience with a review that is not aimed at putting down something special because it is special and people deserve to know the truth. Many thanks for having a wonderful time from myself...

Absolutely disgusting customer service! We order from them regularly, always around £50 worth of food! After tonight we will never use them again! 2hours after placing an order we received COLD food because the driver was busy! We had called chasing the food twice before arrival and where told 5 minutes both times! Called again on arrival and was told sorry give the food back if you are not happy?! No offer to resolve it... we waited 2 hours to be told just give it back if your not happy?! Gave the food back and continued the discussion with the manager apparently, who eventually offered to re cook the food and we will receive it in 30minutes but we must pay over the phone? When they where about to accept £53 in cash for cold food?! Saying no we will pay cash on arrival and this was now refused! When I explained that this was unacceptable, as a regular customer, they have not provided us with loyal service...HE DISCONNECTED THE CALL!! Moral of the story, if you haven't got capacity to fulfil the order DONT...