Smugglers Cott Restaurant — Restaurant in England

Have just had a week's family holiday in Looe, and my experience in this restaurant was the only downside. We had walked past this restaurant all week and thought it would be a lovely place to have a meal on our last night. We got there about 6pm, my husband was greeted with a cursory 'have you booked?'. We hadn't but when we asked for a table for 6 including a highchair we were told they didn't have highchairs because they had no room for them. We asked if they had booster seats instead, thinking that as they advertise a children's menu they would offer some facility for younger children (my son is 1). But no. We left the restaurant, feeling disappointed, but understanding their point about no room for highchairs. However, what upset me the most was the level of customer service and the way we were spoken to ~ very abruptly, no apology for not being able to cater for our needs. So, I decided to go back in to say to the lady that I wasn't happy with how I had been spoken to, and the fact that there were in no way apologetic for not being able to meet our needs. She basically said that they hadn't done anything wrong and she was going to get the manager (as she went down the stairs passing the manager, she muttered something to her about me, very unprofessional). I was polite and courteous to the manager, explained our situation, said that I understood about there being no highchairs but that maybe they could think about getting some booster seats as we had seen these in several other places in Looe and it might be useful as they have a children's menu. I also said that I wasn't happy with how we had been spoken to by her member of staff. I just felt that the manager wasn't listening to what I was saying, as all she kept on about was how they had no room for the highchairs, and if we'd booked we would have been told this. This point was proved when she then turned her back on me to get something as I was in the middle of talking! At that point, I did say to her that I could see where her members of staff got their manners from. She turned back to me and said that they were busy, and then accused me of being rude!!!! I cannot vouch for the food in this place, but the customer service is absolutely appalling. I had not shouted or been aggressive, all I was trying to do was express my point of view, which they neither listened to or seemed to care about. I'm glad we didn't eat there in the end, as this poor level of service would have ruined...

Nappies at the dinner table? My wife and I have been going to the Smugglers Cott for years to treat ourselves to a meal in a lovely restaurant, but unfortunately we will not be going again after our last experience. We booked a table for 8.15pm, the restaurant was full of customers. There was a family sitting close by on a central table with a small child about 2 or 3, nothing wrong with that. We soon noticed after ordering our meal that the child was not behaving well, most of the adults at the table took their turn looking after her or taking her outside for a walk around the block. But the part that was the last straw for us was when the girl’s dress was removed leaving her in just a nappy and being allowed to remain standing on a high chair next to us while we were eating our meal. My wife complained to a staff member saying this is not acceptable (Would you want to eat your meal looking at a nappy?). The response from the restaurant staff was that there was nothing they could do - it was the summer holidays, the child was probably hot. I would expect a restaurant like this to have standards and a policy for dealing with all customers and that children/parents cannot be given the right to do as they please and upset other customers. My thoughts were to strip down to my underwear and see what reaction I would get. We had booked a late table hoping to avoid young children but we have never see this happen in any restaurant, we might expect this in a beach café so perhaps the Smugglers Cott has changed into a beach café!!! The manager later explained the girls new dress was removed as she was eating ribs. Having paid our full bill and explaining why we would not be going back the manager was still adamant that there was nothing they could have done. The dress was only put back when the family left. If you have read to this point can you give this a thumbs up if you agree or were we...

My son was celebrating his 17th Birthday while we were away on holiday, so we spent one evening walking around restaurants until we found one we thought would be great for a special birthday meal. I booked a table with Smugglers Cott in person two days before his birthday. The restaurant operate two sittings 6.30pm and 9.00pm, with two younger children I booked for the earlier sitting, I enquired about providing a cake but they advised they were unable to do not do this. No problem I arranged this myself. Anyway we arrived 5 minutes early, and the waitress couldn't find our booking, we were advised they were fully booked. Then they managed to push two tables together and put a chair on the end for my youngest son. Not the birthday we planned. I was not happy and asked told them it was for a special occasion. The owner introduced herself and said this was all they could do, and maybe it would be better to book another night??? I asked if she could seat us somewhere else and she told us there were no other tables unless i wanted to ask the family at the side of us to move??? I said that my son's birthday was today, and finally the owner said that if we weren't happy she would rather all we leave ! Not wanting to have further poor service of further spoiling my son's birthday we decided to go. I wasn't loud, I didn't shout or swear I feel I was very reasonable in voicing my dissatisfaction under the circumstances, but they were simply rude and inconsiderate. As a family we are generous in our praise and in our tips for good service, but this works both ways doesn't it? and if you experience poor service then you should have a right to complain. Smugglers Cott it may be high season but every customer should be treated with respect, this is very much on the shoulders of the owner who allowed us to leave very disgruntled and upset on what should have been a special...