Stanley — Restaurant in England

Visited here with friends on Saturday evening & was greeted by a very sour faced gentleman (I assume he was the owner) who looked us all up & down & then grunted “yeah?” at us!! ( No hello or good evening ladies) My friend told him we’d booked a table & with no acknowledgement from him whatsoever he walked away. At that point one of the waitresses appeared where she was told by him what table we were on. We were quickly ushered through to the restaurant area to be seated. We did mention to one of the waitresses later that we felt he’d been quite rude to us on our arrival. Apparently this is the norm for him. The food was amazing, the waiting staff were so friendly, nothing was too much trouble for them & so helpful with us in making our food choices. These girls are an absolute credit to the owner who in his capacity as the ‘manager/owner’ should definitely take a leaf out of their book & practice far better customer service. Even on leaving that night he happened to be stood outside having a chat & a smoke with some people I assume had eaten there that evening. He turned to see us walking out & again didn’t acknowledge us or say goodbye or even a polite thank you for visiting !! You would think that considering we’d spent quite a bit of money in his restaurant that he would have at least been polite with us. He may well have been having a bad day but that shouldn’t reflect on how he treats his customers. I would love to have given 5 stars for this place but I’m afraid we won’t be visiting again to put money in his pocket after the way we felt we’d been treated! Shame on...

Have had takeaway lots of times and always enjoyed it. Took my family to the restaurant over Christmas period, our first time there and will definitely be our last..

The food was good but that’s where the good stuff ends. The service was slow as hardly any staff (tho the two women, which then reduced to one, serving were nice). The man, who I assume was the owner, was just rude. Didn’t acknowledge us when we arrived nor when we left (we don’t expect the earth, a simple ‘hello’ or ‘goodbye’ would suffice). During the meal we asked if it would be possible to get some milk for the baby and were just bluntly told that no - they don’t have milk (bit odd for a restaurant). After the meal whilst waiting for the bill, we asked whether they had any fortune cookies and again was bluntly told no. (Same answer at the start when we asked for prawn crackers).

Whilst leaving, I noticed the fish-tank and I actually felt sorry for the fish. The tank was filthy, looked like it hadn’t been cleaned for a year!

So in summary, yes the food is nice (not great, but nice) but if you want a restaurant which makes you feel welcome and that your custom is valued, avoid this one. We certainly won’t ever...

Booked a table for ten in september , when we arrived the gentleman on the bar asked us to order drinks first which we all did. Every single member of my party commented on how rude the barman was. He was abrupt and sarcastic. My 18 year old brother asked where the toilets were and got an annoyed answer from the barman who then turned to other customers and said something along the lines of 'do I know where the toilets are ?? I work here ?! '. The same barman seated us and waited on our table. He looked continuously annoyed with us , made snappy remarks and didnt smile once yet we noticed he was laughing and smiling with other tables and being genuinely pleasant. This made the entire evening feel uncomfortable and awkward and not the kind of atmosphere you want for two birthdays ! The food however was delicious and reasonably priced but would doubt if we would...