Subway — Restaurant in England

I have to post a review about this store because I'm flabbergasted at some of the 1⭐'s people have posted. My son,(extra olives &double cheese) loves the staff at this subway. I have been in a few times to get his subway and they know me because of his order. They are very kind, very polite and always give him the extra he asks for. I filled out a review from the website on the receipt, and they read it. The next time he went in, they gave him a footlong instead of his usual 6". Correct me if I'm wrong but does that sound "rude, impolite or disinterested"? In my experience the sort of people who leave 1⭐ reviews because of some misconceived slight, and possibly do hardworking people out of business, are rude, sad and impolite themselves. The staff are lovely The food is fresh and plentyful. Don't pay attention...

Great customer service. Staff were really friendly and helpful. The restaurant area was really clean and regularly attended to by the staff. We stopped here for a quick bite to eat, but it was off-peak so hard to judge the atmosphere when it would be busy. There is indoor and outside seating. Customer toilets are also available that we're found also to be clean. Local parking options nearby, We used the pay & display multi-storey behind Keynsham Civic...

Visited this Subway for the first time on Wednesday as I am a regular Subway customer but found this particular Subway that staff were very rude, even slamming my change down on the counter. I asked for a knife and you would have thought I asked for the world. Also the filling in my sandwich was very substandard and disappointing. Not a very pleasant 1st visit. I will NOT be visiting again. What a shame for the Centre of a lovely place...