So, I ordered on the App as I had an offer to use, I couldn't find anywhere to say to toast the sandwich, so I decided to order then head straight there so I can ask them to toast it, simple right?
this was on 27/11/24 at around 12:45, had 2 people working, sadly didn't get their names.
I walked in noticed the woman was already doing my order, had 1 person behind me, hardly busy. the man called me up, I said "Hello, I ordered on the app, I think she is already doing my sandwich" before I could finish he look over the the order and said "will be done by 1pm" in a rude and dismissive tone, I just wanted to ask for it toasted.
as she was doing my order anyway, I waited for her to put the cheese on top, and just mentioned could I have it toasted, of course this guy worker butts in and again, looks at the order and said "you didn't put toasted" again rudely and abrupt.
I replied and said I couldn't find an option for it, I just want it toasted, Instead of addressing the issue, he ignored me entirely and walked away, by this point, I was feeling quite frustrated and uncomfortable due to his rudeness, I tried asking him what the issue is with me asking for it toasted?
and just kept ignoring me, even the people after me seemed confused by it all.
I ended up just waiting by the window, no idea if it got toasted or not, the woman handed me the bag and was quite pleasant. I don't usually leave reviews, but this guy went out of his way to make me feel uncomfortable. if it wasn't for the kids on the next order, I think I would of pushed for an apology there and then, if you ever want to apologise for your attitude, I will remove this review.
Don't think I will bother coming back, as his face will...
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