Subway — Restaurant in England

So, I ordered on the App as I had an offer to use, I couldn't find anywhere to say to toast the sandwich, so I decided to order then head straight there so I can ask them to toast it, simple right?

this was on 27/11/24 at around 12:45, had 2 people working, sadly didn't get their names.

I walked in noticed the woman was already doing my order, had 1 person behind me, hardly busy. the man called me up, I said "Hello, I ordered on the app, I think she is already doing my sandwich" before I could finish he look over the the order and said "will be done by 1pm" in a rude and dismissive tone, I just wanted to ask for it toasted.

as she was doing my order anyway, I waited for her to put the cheese on top, and just mentioned could I have it toasted, of course this guy worker butts in and again, looks at the order and said "you didn't put toasted" again rudely and abrupt.

I replied and said I couldn't find an option for it, I just want it toasted, Instead of addressing the issue, he ignored me entirely and walked away, by this point, I was feeling quite frustrated and uncomfortable due to his rudeness, I tried asking him what the issue is with me asking for it toasted?

and just kept ignoring me, even the people after me seemed confused by it all.

I ended up just waiting by the window, no idea if it got toasted or not, the woman handed me the bag and was quite pleasant. I don't usually leave reviews, but this guy went out of his way to make me feel uncomfortable. if it wasn't for the kids on the next order, I think I would of pushed for an apology there and then, if you ever want to apologise for your attitude, I will remove this review.

Don't think I will bother coming back, as his face will...

Sadly yesterday's experience was severely below standards!

Dog's are not allowed inside the restaurant, however, that fact seemed to escape both the customer who brought his into Subway inside his coat and more importantly the female staff member who was perfectly happy with it and said nothing to the customer about it.

When said customer then removed the dog from his coat, put it on top of the tables by the serving counter and proceeded to leave it on the table while he adjusted his coat, the member of staff serving should not only have said something but should also have immediately cleaned the...

Not been in a subway in England before , we've experienced some in Florida whilst on holiday. We were very impressed with the staff a man was behind counter on our visit which was lunchtime on Tues 7/11 he was very knowledgeable and helped us decide what to have , he was really kind and helpful as my husband has lost his appetite and the suggestion the staff made was very encouraging for him to choose. He throughly enjoyed his lunch . So a big thankyou ! Well done...