Sumo Pan Asian Hessle — Restaurant in England

Nice food but check your Bill! I visited this evening with 2 friends and was greeted by very welcoming members of staff. The food was great but left feeling very disappointed. I had to get the bill changed twice before it reflected correctly.. or so I thought. When ordering drinks we queried the price of the mocktails. The waitress told us that they were 2 for £7. When the bill arrived they had been charged at £6 each. We took this as an error but continued to check the rest of the bill. There were also crackers on there that we ordered, but never received. Both these things we accepted as mistakes and we were happy. At the bottom of the bill there was also a charge of £1.50. We couldn’t figure out where this had come from so questioned it. The waitress then disappeared to find out. It turned out that it was a charge for the extra hoisin sauce I had asked for with my starter. I think this charge is an absolute cheek! £1.50 for a teaspoon of extra hoisin sauce I needed is a joke. To charge customers for extra sauce is a step too far, I actually find it an insult as a customer, especially for one who has visited for years in both Hessle and Beverley. The final point I feel I need to point out is the gratuity that is added onto the bill without been asked. It is automatically applied to the bill which again I do not agree with. It is pressuring customers who wouldn’t feel confident requesting to have it removed from the bill. The initial bill came to nearly £110. By the time it had been checked and edited it was £90! As I’ve already said, I have been a customer for many years, including supporting with takeaways during lockdowns. The fact that, as petty as it sounds, I have been charged for extra sauce and I had to have the bill changed twice has caused me to lose faith in visiting again. I’m sorry to say that I will not be taken advantage of, so will not be...

Service really let the place down. First of all I have to stress that the food was great. We had the salt and pepper squid and satay chicken for starters and they were amazing. The Yaki Udon and Singapore noodles were some of the best Asian food I’ve eaten, can’t fault it! However, the service ruined the experience for us to the point where we won’t be visiting again. Most of the FOH staff were cold and seemed to have attitude and just generally created a hostile environment. Both me and my partner felt uncomfortable for the whole time we were there. We almost left before our mains came out but since the starters were great, the food was probably going to be worth the bad service. When we received food it was pretty much thrown on the table and we felt like we couldn’t ask for things such as drinks, cutlery or napkins (good job we know how to use chopsticks). Even if we did feel comfortable asking we couldn’t get anyones attention despite the restaurant only being half full. Drinks wise, we ordered two cocktails with only one arriving. However, we were quite relieved that the other didn’t arrive as the one that we did receive wasn’t good and tasted nothing like it was meant to. Great beer selection though. Maybe we just caught them at a bad day and it’s not to say all the staff were like this, but overall we really weren’t happy and couldn’t...

I love the food and this restaurant has so much potential however they really let themselves down in a number of areas,

1. long delivery waiting times and extremely overpriced
2. don’t pick up the phone
3. struggle when things get busy, they take too many orders and then obviously cannot cope!
4. they don’t offer rice with main dishes anymore (if you compare this to many Indian restaurants this falls short)
5. they don’t offer discounts for delivery and charge the same prices as in the restaurant (not particularly an enticing offering)

Such a shame as the food is always so good it’s very disappointing that this company cannot get the little things right.

At the time of writing this we are waiting for an order of 3 dishes at a waiting time of over 2 hours! I expect when the food arrives there’ll be no freebies, no compensation or apology and cold food.

I was a very loyal customer when Sumo had their takeaway on Newland Avenue however they’ve tried to do too much through expansion and haven’t got things right in the first instance which is a recipe for disaster. I won’t be...