Super Pizza — Restaurant in England

We order from here a lot, always from their app. I would say at least once a month. And most of the time it's in acceptable or even good condition. Only 1 time it was so hot that the cheese was still soft, all the other times it was warm. Even though we are only a 5 minute drive away (but don't drive). On one occasion, I found a hair and called to complain. I was called a liar and when I asked to be put through to a manager I was told no manager was in but he'd leave a message. I never got a call back. Every single time we have ordered a pizza with chicken on it, they put tandoori chicken on it. On their menu they have 4 different kinds of chicken, including plain. Logically, if it doesn't mention what kind it is, you'd assume it means plain. We called months ago to check that the pizza would have plain chicken on it and we were told "of course! We'd never do otherwise". Last week we got a chicken pizza and surprise surprise they put tandoori chicken on it! It's so strong tasting, it completely changes the taste of the whole pizza. We called to complain and we were told all pizzas come with tandoori chicken and that we should have mentioned it during the order and it's our fault that we didn't know that chicken means tandoori chicken. I asked if they can at least change the menu so it's obvious you're not getting plain chicken, but was told no other customer has complained so obviously my complaint is invalid. According to the reviews on Just Eat, I am not the only one unhappy with the misleading description. This time I was apparently speaking to a shift manager, who clearly knows nothing about customer service. He was incredibly rude and spoke over me. I asked to speak to the store manager and was told they weren't in (on a Friday evening). I asked to leave a message to be called back and yes you guessed it, that call never came. Rude, disrespectful and...

DON'T ORDER PIZZA FROM HERE!!!!!! so i ordered pizza for me and my family , it arrived around super late at like 1.30am i told them it was too late and everyone was now asleep so we didn't want too accept the order , they said if i phoned next day it would get resolved , so afterwards i phoned many times asking to speak to the manager they said i had to wait up three to four days till i could speak with someone , so i speak to someone eventual but he clearly was not the manager and very unhelpful , they refused too give me a refund or another pizza at an reasonable delivery time and were very rude and unhelpful , :( big waste of money me and my family got no pizza or a refund , this pizza place just doesn't care about there customers in the slightest !!! I'm very upset how they can take my money like that , i feel like I've...

Mostly seemed alright, however placed an order, and upon receiving, they forgot an item. Instead of fixing it, they just made an excuse that the item they "forgot" wasn't a part of the specific deal (even though it was listed right there), and blamed it on someone else for having not amended it. It wasn't until after I listed everything I was meant to get and then informed them of what was missing that they could suddenly say "That item isn't part of the deal"

Food was average. Nothing special. Pizza taste relatively boring, chips were average, onion rings and garlic bread were nice. Chicken wings also weren't mentioned as being spicy.

Honestly, you can probably quite easily find...