Aroma House Chinese Takeaway — Local services in Great Britain

To be honest I was not very impressed with the service provided by just eat and Aroma House. We placed an order on just eat at just before 5pm (cash on delivery - perhaps like the comment below we are fraudsters). I received a confirmation email stating that the food would be delivered around 6 pm. Well 50 minutes after 6 and still nothing. We then called the takeaway to find out where the food is and they said that they hadn't received the order. Not only was this bad enough but there was no intention from them to allow us to order our food over the phone or even perhaps some buisness to customer courtesy of 'we are sorry this has happened, we will get it to you as soon as we can'. They just put the phone down on us.

I just wish I had read the comments from other customers who have had a similar awful experience, as I would have ordered...

I have used this Chinese regularly for 6 years Since the young lady left who was dealing with orders the new Manager as she calls herself is absolutely awful bad attitude and rude . I was delivered a awful meal , i wasn't refunded or apologised to . When it was finally sorted out they only refunded the cost of two mains not the full order . I then ordered again the food was lovely no issue LAST NIGHT AT 10.30 I RANG FOR A DELIVERY SHE REFUSED TO TAKE MY ORDER FOR DELIVERY SHE REFUSED TO TAKE MY ORDER FOR COLLECTING SHE WAS RUDE SHE WAS ACTUALLY QUITE NASTY THIS MANAGER HAS NO RESPECT FOR HER CUSTOMERS AT ALL FOOD ALLERGIES AND FOOD INTOLERANCES ARENTTO BE LAUGHED AT

THINK TWICE BEFORE...

Ordered on a Friday evening. 40-60 minute wait was quoted. After 75 mins, attempted to call, several times!! NO ANSWER. Ended up having to drive down to the restaurant, to find the phone ringing off the hook and a lady sat next to it ignoring it?! When enquired about my food it was put through to the kitchen and cooked. Once returned home found items were missing, tried to call, but of course NO ANSWER. Gave up and ate what was in the bag. Paid a 2.5 delivery fee but had to collect, plus paid for food that was missing. Attempted to complain via email but far too painful. Gave up. Will never...