Thai Kitchen — Restaurant in England

We tried to ignore the clutter and rubbish in the entrance, the boxes of Christmas decorations and heavily draped cobwebs over everything including the reindeers (it’s late March). Vaguely greeted by a scruffy woman from the bar wearing clothes with more creases than crepe paper. The menus are difficult to read as a lot of the print had rubbed off, the print just comes off on your fingers when holding, try and ignore the spelling mistakes! Tables are not set out like the gallery pictures, tables wonky, no glasses on tables, dirty cutlery. I wanted to leave, I had to give it a chance. All foods contain fish sauce oo milk, yet they say vegetarian and allergies etc catered for.. In the short ten minutes we waited for our food, it was quite repulsive seeing the enormously heavy cobwebs and filth everywhere, even the carpets were dirty. Food was a two chilli rating, even a spice resistant person could have eaten these feeble and tepid curries, the rice needed a knife and fork to get out of the bowl, to use a spoon would have resulted in a bowl shaped dollop of cold rice. It was raining when we left, whilst we stood in the entrance that resembled skip contents, we waited a few minutes for it to ease, Two blimin huge rats ran out from the kitchen side door between us! AVOID, POOR FOOD STANDARDS, POOR STANDARDS OF FOOD AND ENVIRONMENTAL HYGIENE. DO NOT EVEN CONSIDER, UNLESS YOU HAVE PITTY FOR THE RATS AND WISH TO...

There is a lovely atmosphere in the area where you eat, however it is separated from the bar area. That does mean the service is quite poor because they don't have a full view of the people eating. There was no welcome, when I came in. There was no how was the food type of questions halfway through and there was no real warm goodbye at the end.... So you scored low for service..... My chicken with basil had a good flavour but the soup was not as good as that.... To be frank, rather than making it sour with tamarind, a large quantity of lemon juice had been used instead which made it quite unpalatable And of course my favourite hate is serving sticky rice in a plastic bag that's been microwaved, it wouldn't have taken much to take it out of the plastic bag...... The other observation is the plastic folded menus were starting to lose some of the details and a few of the dishes were effectively rubbed off the menu...... If only they could be more welcoming it would have helped...

Disappointed. Second visit. Customer care -felt like staff didn't care if we had a nice evening or not. Attitude of waitress, when asking about a dish, was not helpful and on asking how big the mixed h'ordeuves was got the answer depends how hungry you are? Two King prawn Penang curries ordered and the king prawns in both dishes were way over cooked, tough and difficult to get out of shells. Flavour of curry lovely, but for the price £12.95 to chew rubber? No if one asked we were enjoying or if there was any problems with our meals at anytime. Asking for coffees at the end told they only did instant coffee, we asked if it was possible we could have hot milk with the coffees. Waiter said yes no problem..cold milk got served. Why say yes and...