Thai Square Windsor — Restaurant in England

I have been a regular customer of Thai Square Windsor for around 10 years and have always enjoyed the food and service, but I was absolutely shocked and disgusted by an experience which took place earlier today (Sat 4th Sept 2021 around 5.30pm).

I was with my wife and twins ages 2, when I went to Thai Square Windsor earlier today, appreciating that it’s Saturday and for a place like this it’s normally reservations only, but I tried my luck to ask if they had a reservation for two adults and two young children.

The Asian lady who served me, said she needed to check with her colleague, and went away. A minute later she came back and said there was nothing available till possibly after 8.30pm, which was clearly too late. I then thanked the lady for checking and went towards the door to walk away, and at the door were a group of 6 (British/white) adults, one of which heard the lady tell me there was nothing till 8.30pm, so he said to the lady “it’s fine I’ve just heard no free tables till 8.30pm” and was about to walk out also, till the lady staff stopped him and asked him “for how many people”, to which he replied “6 adults”. Then miraculously a table became available as the lady welcomed the group of 6 inside, leaving me very shocked at this appalling and disgusting behaviour!

I was about to walk right back in and challenge this disgusting behaviour, but my wife stopped me and we just walked off.

I can only see two reasons for this happening, either they didn’t want children inside the restaurant which isn’t really on, or the lady had some element of discrimination in her, as I am Indian and was rejected, whereas a group of 6 white people were welcomed with open arms.

It’s left me very shocked and this place has lost a long serving loyal customer, plus hopefully everyone else I share this experience with will have the same view as me.

It’s very upsetting to see that even in this day and age; and especially in a high tourist area like Windsor, people can still get away with this behaviour.

I cannot see any other reason as to why this incident took place.

It’s...

It was my sons birthday we thought we would all go as a family. The staff was extremely rude when my husband was asking if any dish came with a teamed vegetables the staff dis not advise or guide as to what to order when the next table behind us asked the same question and they were helped because they were English white? We experienced racism in the staff. I mentioned to the staff I had an operation and had a tumour removed and told the staff I am unable to have any ice in my drinks the staff said we can not make virgin pinacolada without ice where I thought that they needed to crush the ice in the machine, I also mentioned that other restaurants do give me the sake drink without ice even if its a little less I am happy with that. Anyway thr drink came out and had lots of icecubes in the drink, I still told the staff I can't have it with ice. The staff was even more rude. I also asked for green Thai curry and was bought out red Thai curry..

The treatment we got as a family was very disgusting from the staff especially one member.he kept saying No to everything when we asked what did we need to order as an additional.

I have always been going to this restaurant for years with friends, bit not happy that me and my husband were treated like we were not...

I was served by a young lady yesterday 26th of June 223 round 8.40 she was so rude Shouting at me , after asking for over charged for 2 meals, I said we only had 2courses meal for 2 and she charged us for 3 course meal, I said I need to see manager she says we dobt gave one its only me here, and you must pay I refused till sow someone speaks good English then she got very nervous, and she trued to stop me talking to him,then he was very understanding and amended the bill,at that time she run to my husband complaint and called him that I was fighting while my husband didn't want to speak to her after bringing the soup she didn't understand what we adked her Will never visit this resturant again it was our wedding anniversary and she ruined it cant belive people work there and can't understand basic English, we asked for desert at the beginning 3 times and didn't get what we said Awful customer services butte man with blonde hair will give him 5 starts he sorted it out and was very welcoming...