The Hop Pole Hotel — Restaurant in England

We dined here on three separate occassions over the weekend, visiting from Dublin. On the 7th we had breakfast and dinner which was beautiful the service the atmosphere and the food you could not fault. The staff operating on that date were lovely welcoming and friendly. However we went for breakfast again based on our previous experience this morning 8-10-23 and to say there was a switch would be putting it mildly. The food was fabulous as it was the morning before, however the staff where absolutely appalling there was two lady’s operating one appeared to be a manager or senior staff member and another young girl was waiting tables. The senior lady was arguing from the kitchen we heard clearly on arrival her loud screams from the kitchen as it was relatively quiet , we where using northern Irish pound to which the young girl wasn’t sure was accepted, so she went to get the lady shouting in the kitchen for approval, this is absolutely fine we travel to England often and have had businesses refuse the pound, that was of no issue to us we paid with card. Albeit the business has every right to refuse the pound we offered, which is fine. The lady working was the rudest woman I’ve ever met in my life, she abruptly shouted across the bar to my partner “No we don’t accept incase it’s fake” after actually checking the note with a marker pen which I watched her do. When my partner explained we’ve had no trouble using the pound this trip, she abruptly answered “we don’t accept we’ve been given fake ones before” this was embarrassing and almost felt like an accusation of us using fake notes which other customers heard as again she shouted this. My partner paid with his card and came back to his seat, After which she stood at the bar loudly discussing us in a rude manner, the woman has zero customer service skills in my opinion she was rude and obnoxious sniggering after the refusal, no apology for the inconvenience or even a nice tone to her voice. Further more she went back to the kitchen and began screaming again, while we awaited breakfast, upon delivering our breakfast she didn’t wish us to enjoy it, she dropped the plates almost like there was an issue with us and walked away like a petulant child who’d been told off. She returned to the kitchen and continue screaming while we ate breakfast very uncomfortably as we almost felt unwanted. The lady operating breakfast service today needs a stern reality check on how to handle the public or deal with people I’ve never had an experience like we’ve had this morning. We ate and rushed off as quickly as possibly. Again I must say the other waitresses and bar staff from the day previous where wonderful polite and friendly this lady however really let the establishment down and we wouldn’t be returning for dinner today based on her behaviour and mannerisms during service. She spent her time in the kitchen screaming during our breakfast which is quite literally the rudest most unprofessional behaviour I have ever seen in my life, she made us uncomfortable and she was just blatantly ignorant to her role. I strongly advise sending this woman on a customer service course as she’s utterly clueless on how to behave in a work...

The the main meal I had yesterday was excellent, I ordered the "Dirty Burger" which was a 6oz beef burger topped with pulled beef, American cheese sauce and crispy onion pieces, after I had ordered I was told that the kitchen had run out of pulled beef and would it be all right to use pulled pork instead, I can't say if it would have made much of a difference, but the burger was superb cooked to perfection and just straight up filthy. To accompany the burger I ordered the sweet potato fries and opted to have them topped with pulled pork and American cheese sauce it was a decision well made as they were amazing. After that I decided to have a dessert I initially order the baked cheesecake (an Eli's branded one I'd eaten before) but I was told a while later that it was unavailable so I and changed it for a key lime pie, after waiting nearly 30 minutes for the dessert to come (apparently the chefs hadn't seen the check come into the kitchen whilst cleaning down) it was most disappointing, instead of being topped with Cadbury chocolate pieces it came with Oreo biscuit pieces and an unsweetened cream. Overall a good meal just slightly marred by the disappointing desserts. Jade the bar staff who served me was very helpful, pleasant and couldn't be...

I have brought my family here many many times. We are not drinkers but we love the food here, i honestly believe it cannot be beaten, just amazing cooked to perfection hot or sizzling and plenty of it. The menu is typical of most pubs and the prices the same but I visit here for the place, having the best staff with the best welcome and the biggest smiles what else can I say? There is a good sized carpark and as with any bar/pub there is a large range of both alcoholic and none alcoholic beverages add that to the great food menu and large seating areas (both indoors and out) wheelchair accessible and good clean facilities the Hop Pole is a great place to visit. Family orientated too and I've never heard any rough language or witnessed any rough behaviour I say this is the place for any family to enjoy some some great family time and also for anyone who just likes to have a nice time with a nice drink and a good...