The Left Bank Village — Restaurant in England

I booked the 5 course dining experience at Floodgates Restaurant for the 5th July about 3 weeks before. I emailed ahead of booking to confirm one veggie who can’t eat tomatoes would be ok. I had positive email comms and was told that was fine and went ahead and booked. On booking I added into the notes x1 veggie who can’t eat tomatoes. I was booking it as a birthday gift and celebration for a friend who came to visit especially. Unfortunately the “experience” was a complete let down. Firstly the “experience” of everyone being seated and given their courses at the same time from 7pm did not take place and there was initially only one other table of four in when we arrived. The veggie starter when it was due out I was told I couldn’t have due to my mushroom allergy. I explained it is tomatoes not mushrooms. So they went to get the starter only to come back and say they had sold out of the one and only veggie starter on the menu. So my friend ate her beef starter and I sat there whilst she ate it. She was far from impressed with the beef starter. When my veggie main came out it was completely inedible. It lacked seasoning, there was no beetroot even though the dish was supposedly beetroot based and there was no tofu horseradish (as stated on the menu) on there either. The cous cous was dry and flavourless. My friend’s main came out and it was plain and dry and she refused to eat it. I also couldn’t eat mine. The table of four next to us told us they were also very unhappy by this dining “experience”. The manager was very apologetic and didn’t charge us. We then left and had to go find somewhere else to eat, by which point it was 8.35pm! I can say the mocktails were lovely but this was overall a very disappointing experience and not what it appeared to be advertised as. Even the menu on paper sounded good but the actual food was far from good, and as I say my main course was inedible! I was very apologetic to my friend as this was supposed to be a lovely birthday treat. Gutted. I cannot recommend this “5 course dining...

Oh my where do I start? If I could give 0 stars I would but it wouldn't let me. We attended a private pre booked event for Melody Dance Company on Saturday 12th July We arrived at just before 4pm and queued at the bar to get a drink. Took 20 minutes to get served even though there were only 4 people in front of us, slow doesn't even describe it. The fun started when the food came out. It came out just after 5pm and was placed under hotplates. The staff then abandoned the food and went back into the kitchen and were not seen again. Now on the email we had as guests it was 1 burger per person but there were people taking 2 or 3 burgers and eating them or people going up 2 or 3 times and treating it like an all you can eat buffet. Now can I ask how they get a 5 food rating???? As what I witnessed should be a 1 !!!!!! The food was placed under hot plates, some of which was chicken but it was stone cold when we were queuing up for our food. There were a couple of trays of food that had been on the side not even under hot plates that had been there for 1 and a half hours and as some of the trays emptied the staff moved these under the hotplates 🤣 what an absolute joke! All this food had been out about an hour and a half and no one probed it to see if it was at the correct temperature and no allergy information displayed etc. There were supposed to be staff there so you could tell which burger you had ordered etc so you could get served but there wasn't! There were also customers from De Koffe Pot coming in and helping themselves to the food, what a disgrace! We paid £67 for 3 tickets to basically enter the building, watch our child dance for 10 mins and spend £20 at the bar where we had to queue for for 45 minutes in total because of staff incompetence Having read other reviews I will probably get banned 🤣🤣 but I wouldn't go there again if you paid me. Do yourself a favour and go somewhere else. I thought that Herefordians say this place is posh and so good,...

Don’t go if you want to be looked down upon by extremely rude and arrogant staff. Around 20 or so of us went to left bank a couple months ago for our friends birthday, from start to finish the service was slow, drinks were forgotten, members of staff were unprofessional and rude. Unfortunately as having to travel from Worcester my phone was on low battery and I had forgotten to bring my charger (we’ve all done it), I politely asked 2 members of staff behind the bar (ladies) if they had a charger to charge my phone behind the bar. They apologised and said they didn’t, so me and a friend went to the local asda. Before leaving we ordered 2 drinks, I bought an iPhone wire in hope I could then charge my phone as my train tickets were on there. When arriving back to left bank (15 mins later) our drinks had been forgotten about and were nowhere to be seen on our table, they refused to help me with my phone even after explaining I wouldn’t be able to get home. We explained the drink situation, the card machines were playing up and the one female worker with the short hair said ‘oh my days’ loudly in a very rude and arrogant tone. Luckily the gentleman who works security said I could plug it in his computer after I went down and asked him. We sat back down at our table, bought a bottle of champagne and my friends boyfriend asked ‘excuse me could we please have some champagne glasses?’ To which the female with the shortish brunette hair said ‘back of the queue!’ very rudely. This then caused a fuss as she radioed down to security we were causing problems and swearing at staff which was not true at all. We were all paying customers, were not causing any issues whatsoever and have been told we cannot return for various reasons which sound like a bunch of Chinese whispers. The manager who I spoke with over the phone was extremely condescending and wouldn’t even let me speak. We now wouldnt want to...