The Manor — Restaurant in England

Stayed here for one night ahead, whilst visiting family in Yeovil. This place is clearly understaffed and under resourced. Check in was a frustratingly slow affair. The check in desk is literally right next to the main entrance, and is a single desk and you’re right in the way of the main hallway when queuing. The poor guy in front of me was stood waiting for a long time to be welcomed, whilst continually pressing the call bell for attention. Finally, my turn arrived and check in was actually quite seamless, when a staff member did appear. ||My room, a “superior room” was in the main building, room 7. On first initial impressions, the room was quite nice. Large, with a large bathroom and wardrobe space. But sadly, on closer inspection, the room was in very poor order. The taps on the sink were largely none functional. The shower temperature couldn’t be increased, only decreased. There were toiletries (shower gel) provided, but every single one of the bottles were empty. The one hanging in the shower, the one left discarded next to the one hanging up, and the one on the sink. The room had early signs of black mould on the ceiling next to the window frame, where a damp issue or leak clearly hasn’t been addressed (pictured). ||The bed was comfortable however. It was good to see a nice selection of tea and coffee in the room, too. However, the basics of a good hotel room are immaculate cleaning, a high quality shower with toiletries and working facilities - which this room lacked. For a superior room, it was disappointing. ||Despite not having enough, the staff I encountered were friendly and polite, if looking a little overstretched. I had a few drinks at the bar, which were nice. Although being a Green King pub and asking for a Green King IPA and being told it was off was a little amusing. The Guinness I had instead was nice, though! ||Added a star for breakfast. It was superb. All freshly cooked to order and delivered to the table, along with a nice selection of fruit juice, continental options and coffee to self serve was nice and very good value for money. However, the accommodation here left a lot to be desired I’m afraid. I’d return for breakfast alone, but wouldn’t stay here overnight again based on the quality of the room and the price paid. It’s back to the Premier Inn for me, sadly. ||If I could offer some advice, get the basics right in the room. Make sure everything works and be proactive in fixing them. The issues I found are clearly issues that have been there for a while. I’d be amazed if they hadn’t been pointed out before by other guests. The room felt old, and not is a good historic way. It...

We had our wedding reception here in August .||||Things were great to start with and staff seemed helpful . ||||As soon as we made payment things went drastically down hill! ||||When we arrived our greeting wasn’t great, they also tried to charge twice for my best man’s room !||||when we got to the room , it wasn’t clean, very dusty and bathroom smelling of urine.||||When we were setting our reception in the function room we were ignored by numerous members of staff,.||||The morning of our wedding we were totally ignored and had management walking in showing other couples the room although it was booked to us.||||again no acknowledgement or good morning to us ! ||||The room hadn’t been cleaned or hoovered as agreed it would be ,We had to cloth our own tables as it hadn’t been done correctly it looked like the clothes had just been thrown on, Minimal effort ! ||||When we returned from our ceremony we had the same stinking attitude.||||Who ever was serving on the bar that evening needs to be spoken to as they were still serving our guests even though it was very clear they had already had far to much to drink. ||||Towards the end of the evening Richard a duty manager came in to our reception demanding for me to pay extra charges in front of our guests and my wife , how inappropriate and beyond rude ! |||| ||This wasn’t the end of it, he then tried to take payment from my wife’s card on file unauthorised!!||||If that wasn’t bad enough, an hour later the night porter arrived swearing saying what a mess the room was, what do you expect after a wedding party and how dare he swear in front us us all ! ||||They have also since added in all kinds of extra charges and again taken payment from a card unauthorised!!||||The full English breakfast was unbelievably greasy and we couldn’t even eat half of it and felt quite ill afterwards ..disgusting !||||||The staffs general attitude here is they couldn’t give a sh*t and they all need thorough training as none have customer service skills . ||||I have worked in hospitality for 25 years and this has to be one if not the worst experience we have ever had. ||||Currently we are trying to take this further with head office but surprise surprise after asking for head offices contact details we have be ignored ||||Words are beyond us how disrespectful and disgusting the service is here ||||Thank you manor for ruining what should have been such a special time ||||AVOID...

I'll start with the best thing - the staff. I had the warmest welcome by such a friendly woman on reception. She was smiley, polite, chatty and helpful.

Secondly, I went down and asked another member of staff at 11pm if I could move rooms due to some other guests being noisy and banging doors in the corridor. She was very apologetic and found me another room in a quieter part of the hotel without issue. I was very pleased with how this situation was handled and would 1000% return again just for the staff/service alone.

On the note of the banging doors, I do think that perhaps some changes could be made to make the room doors smoother/easier to close so that they don't bang as loudly. It's an old hotel too so creaky floorboards along the corridor may not be ideal for very light sleepers (like myself). I don't know how possible it would be, but better soundproofing of the rooms would really make this hotel the ideal place to stay for a sound night's sleep. I did sleep so much better once I had moved to the Stable block (quieter part). Apologies to any other guests who I may have disturbed in the process of moving rooms, I did try to do so quietly.

The rooms are comfy and cosy. Super soft and clean carpets that are very well looked after. Both rooms all over were just spotless. Everything I needed in the room. Lovely bathrooms in both with nice heated towel rails and plenty of towels. Great power showers. My first room was just perfect - could not have asked for better. Very roomy, nice king-sized bed, huge bathroom. The second just lacked a bit of attention to detail and was a little dated, but fully functional for all intents and purposes. Given that it was a bit of a 'downgrade' in some respects, I do feel it may have been nice to have been offered a little bit of a refund. Nevertheless, it was my choice to move rooms and I am very grateful for the fact that I could.

Quiet, convenient location - very close to town. The only thing I will say is that as a non-local it felt a little scary/unsafe walking alone there in the dark. Not the fault of the...