The Smithfield - Luton Airport — Restaurant in England

I gave the food a 1 star which if I could would have been none as I never received my food and my wife and father’s sandwich’s fell apart and ended up in the bin. After passing through assistance to get wheelchairs . security and duty free the 4 of us were seated and had ordered our breakfast at 0530. We were told to leave the wheel chairs outside which we thought would not be a problem. At 0545 we asked the waiter how much longer as we had been advised to meet back at assistance for 0610. He said should be any time now. My sister went up again at 0600 where she was able to pick up her eggs Benadict and bring to the table herself. The waiter then brought over my wife’s and my dads egg sandwich at 0605. Still no sign of my sausage sandwich though. I went to the manager and said I would need 2 takeaway boxes for the egg sandwich’s as they no longer had time to eat them. I also asked for a refund on my sausage sandwich at it was still not ready and too late now. 40 mins for 3 sandwiches is an absolute joke. The egg sandwich’s fell apart whist both my after and wife were trying to eat them probably due to them eating out of the boxes and were very stressed. These were only half eaten and thrown away. Then when we came out the restaurant both wheelchairs were not there. My sister and I had to rush to the assistant desk to get another 2 wheelchairs. What started as a relaxing start to our holiday became a stressful start. Order no on the refund receipt 6783 on 10/05/25. The original bill was £65 but I was refunded £8.75. So we ended up paying £56.25 for 1 breakfast and 4 drinks that was...

Food was fair, and to their credit came out fast. From order to delivery for a "number one" breakfast and scrambled eggs on toast was 8 minutes. The eggs were the blandest we have ever tasted. Apart from that everything was very poor. We stood at the wait to be seated for 5 minutes with a queue forming behind and staff looking at us from both sides of the bar. We then assumed the wait here to be seated sign was for lunch and dinner, as the restaurant was half empty. We got halfway to a table before we were accosted by one of the staff that had been looking at us from the bar and told us to go back and wait to be seated. The drinks, two coffees and two orange juices took 29 minutes to come out. The food was long gone by that point. This wasn't an isolated incident that affected just us, as we heard at least 7 other tables complaining and questioning their whereabouts, and 1 having to cancel them, even though it was already paid, as they had to go and board. The two female staff that were waiting had poor customer service and just snapped back we are busy and short staff, however the gentleman was courteous and actually apologised unlike the others. Once we finally received the coffees we went to the sugar bowl, only to find used gum pressed into it. Not a good visit from start to finish and would not recommend.

Edit: after posting my partner reminded me we also were not provided with cutlery, and it took three requests, spanning about 5 minutes, to get any, and that was only achieved when my partner walked over to a different waitress at the other side of the...

Shocking service. Don't go near this place. Came here to eat food after a long day on the road, ended up angrily necking my cider and leaving. Having bought my (£7.50!) beverage at the bar, I went to sit at a table with a view of the runway while the restaurant was not busy (one in three were occupied). A woman who was otherwise engaged cleaning a table in another part of the restaurant stopped immediately and came running over to usher me away. "Five to six people!" she insisted, despite the fact that the largest group at an identical table comprised two adults and one child. This person much preferred the power-trip of denying paying customers a basic desire rather than helping, assisting or, indeed, cleaning tables. I was then dumped in a much less appealing part of the restaurant. As a veteran hospitality worker myself, this is not how you treat patrons and the management should be ashamed of the service they are providing. I completely understand the need to maximise the number of covers in prime seating areas as this directly boosts your bottom line, but the way to go about it is certainly not to employ control-freaks with the manners of private-security officers. Staff should be trained in how to talk to people, on when to show flexibility (i.e. when there are no customers anyway, chill out mate) and, most of all, not to lie as it's frankly an insult to the intelligence of a fully grown person to tell them 5-6 people when 2-3 are clearly allowed. I frankly would not have cared where I sat if treated / spoken to in a...