The Tale of Two — Restaurant in England

The food was AMAZING and if the review was based on this alone it would be 5 stars however the service was terrible and drags the whole review down.

Probably only half of tables filled yet service was appallingly. Sat for 15 minutes before someone came to take drinks order. Another 15 minutes for drinks to arrive. The young blonde waitress only seemed to be serving 2 tables consistently. No check back done once food arrived and after asking twice for a sauce for a child who’s meal was already here, I ended up going to the kitchen entrance and asking myself. Didn’t expect what appears to be the manager being shirty about this by saying “this is the kitchen and if you need something you should ask a server”

Young blonde waitress very rude and arrogant and requires some serious training (for starters moving S&P pots off table before spraying chemicals on the table is lesson 1 of how not to make customers ill!) Ultimately we didn’t pay nearly £100 for a nice meal to be served by the local Wetherspoons barmaid. Crop tops and long hair that isn’t put up have no place in fine dining (and are also against health and hygiene regulations) so really decide what kind of establishment you want to be - a cool bar or an upscale restaurant?

The only thing they do quickly is bring out the bill and collect the cash from the table! And even then once paid we were asked twice how we would like to pay by different people!

Real shame as the food was literally amazing - the best tapas I’ve had in...

Well 'Tale of Two', you have the potential of a great business but your staffing and management is appalling!

After attending a wedding there yesterday (where everybody had pre ordered their food), I watched the food come out over a 15/20 minute period, which saw people finishing their meal before others had even received theirs - not good enough!

There was only one member of staff to serve 40 people at the bar, you can imagine the queue and upon entering the restaurant upstairs, the place was freezing - the aircon was not needed, nor switched off!

My pre ordered food (fish and chips) never came and instead I was given 3 and a half goujons with chips and told they had run out of fish! And then to rub salt in the wound, I was charged for fish and chips, which is £5 more than goujons - disgusting!

You obviously have a great chef, as the food was excellent but the staffing and management is appalling and will continue to lose you business - as I for one, will certainly not be going back again.

It was indeed a 'Tale of Two'! Great food and appalling service!!

UPDATED REPLY.

Thank you for your reply, you didn't have too and it is appreciated! Being a member of staff down is never good and I understand the problems it can cause!

I don't necessarily agree with all your reply but airing pedantic points over Google is pointless and I thank you for the offer of a meal on the house, which I will gladly accept ..., happily review and eat my...

If I could give this place zero stars I would. We're do I start . We had a table of ten booked for my step daughters birthday we arrived to be seated at the wrong table and then moved to another table . We had all pre ordered food in advance and once every one arrived the order was read out to us all . Then the food started to come out and before you knew it there was numerous items missing . The young waitress was asked if the rest of the food was coming out to them be told we hadn't pre ordered what was missing ( even though it was read out to us ). We wer also promised bread to compliment the table instead of ordering starters which . Eventually after we'd eaten the bread arrived ( a mere slice of bread which was enough for one person ). Then we asked if the child's chicken and chips was coming out as everyone was eating... The waiter apologised and then brought it out 5 mins later . To the horror of the parent she cut into the chicken to then realise it was RAW ! UMAGINE IF THE 4 YEAR OLD CHILD IN QUESTION WOULD OF EATEN THIS . we complained to the manager and rightly so to be fobbed off with numerous excuses to then say after eventually saying he would give us 20%off the order but still charged us for the undercooked meal !!! Waited around 45 minutes for the table to be cleared all in an absolute shambles and a dive quite politely .

Won't be eating...