The Victorian Tea Rooms — Restaurant in England

Took my daughter here for afternoon tea to celebrate her GCSE exam results. We had originally booked but arrived early so asked if we could eat early.. they wasn't sure so the waitress then went off to ask someone else, when she came back she said yes sit there and pointed to a table. We waited a while to be served. On which we ordered the afternoon tea for 2 people, she told us we could order 1 sandwich each, I scone each and 1 slice of cake each, was wasn't asked what tea we would like or if we wanted any other drinks.. 15 mins later we were served out afternoon tea with pg tips in a white teapot (I was expecting a gold elephant as shown in pictures and website). The sandwich was ok, nothing special, the scone was warm, and the slice of cake was just a slice of cake.. we asked for our teapot to be refilled as its unlimited tea, to realised all they do is add more hot water and not refresh the teabags, so it was literally like drinking hot water.. so we didn't drink anymore tea.. we waiting for over half an hour to get a waitress attention to pay the bill... it wasn't busy. The afternoon tea was £20 per person.. and definitely not worth it.. ive had plenty of afternoon tea in my time.. and that has got to be the most expensive for what you got.. and totally not worth the money.. I felt really disappointed. even my daughter was disappointed. Save your money and go somehwere else for afternoon tea.. £40 for warm water, a sandwich, a scone and a bit of cake.. disgusting to think how many people are being ripped off. Specially all the elderly that use...

I'm sorry to say we went today. We haven't been to Eastbourne for years and thought while we were on the pier we would pop in here for a drink and cake. It was me, my daughter and my parents, the tearooms were not busy and when we walked in their was a sign saying please wait to be seated. We waited and waited, there were at least 4 staff members walking about not one greeted us, so after some time we gave up and sat down on the nearest clear table. Once we sat the young guy (sorry don't know his name) gave us the menus, he quickly came back over and we ordered 3 hot drinks (2 hot chocolates and a coffee) and 2 cakes, he wrote it down, read our order back to us and then went off. Well we sat there, and sat and sat waiting over 15 minutes, he walked past us and I asked him how long our drinks and cake would be he said "il go check" he never returned to us. We then noticed another table come in and they ordered drinks, they got their drinks almost immediately so when the staff that gave them their drinks walked past us I said excuses me we ordered way before them we haven't got our drinks and cake, it was only 3 drinks and 2 cakes. Eventually she came back to us and said we don't have a ticket for your order!! By this point we had been sat there over 25 minutes since we ordered 3 drinks and 2 cakes, she said we will do it now but by this point we had had enough, we said no thank you we won't bother we been here over 25 minutes!! If your going to have it as table service sort this out!!! We will NEVER be back and...

Possibly the worst service I've ever experienced. We walked in and asked if we should order at the till and were told no, they would come to the table to take our order and to sit anywhere. We had a double buggy and the only table available without blocking the aisles had plates on it from the people before us. We sat down at the table and waited. After a few minutes the waitress came over, rolling her eyes, started clearing the table and sarcastically commented "I take it these aren't yours" We ordered 3 sandwiches and whilst the bread on my husband's and sons sandwiches were fine, mine was completely flat like itd been steamrollered! After finishing eating and feeding our sons, we tried to get a waitresses attention to get the bill but everyone seemed to be avoiding us. Eventually my husband managed to get one of their attention but rather than come over, she started whispering with one of the others! When she eventually came over she said to my husband "do you want something?" And we asked for the bill to which she said "go to the till to pay, I only came over because you were looking at me"!! There was no signs or anything to say we should go up to pay/have the bill and seeing as we had been told not to order at the till, it was reasonable to think we would get the bill there. We were waiting a good 20 mins to half hour before she even came over. The staff were rude, unfriendly and uncaring, the food was ok at best. It was our first time visiting the Victorian tea rooms and it will most definitely be our...