wagamama leicester highcross

The worst Wagamamas ever. It took 2 hours and 20 minutes for three of us to eat- that’s a disgrace in itself especially when it was not busy when we arrived. The time it took for the staff to take our drinks order was appalling, let alone our food and taking away our dirty plates. There weren’t any chopsticks or cutlery at our bench, and when we asked for some, the waiter handed us the chopsticks by touching the extremity that would later enter our mouthes. They had lots of food unavailable, including the chicken Katsu curry…. if I remember correctly isn’t that the dish that wagas became so popular for amongst the young generation so they should stocks this better.

Due to being left ordering the vegatsu, my salad lacked the standard and sought after pickled ginger, and instead had what felt like half a large red onion (as though the ginger, like lots else today, was out of stock). Only after I specifically checked that they had it in stock did they add it to my food. When asking for this, the member of staff was extremely incompetent and rude over it. After eating our mains, we were left for over 30 minutes before we had the chance to order desserts, and even then the items the three of us wanted weren’t available.

One staff member came to give us our drinks (water…) and then refused and got very rude because one person at the table has an allergy. There’s no need to be so rude over it. Just politely take the drinks away and find the manager….

I’m gutted by this experience because I love the chain and eat at different wagamamas regularly, but I certainly won’t be coming back here again.