Xpress Pizza & Grill (Luton) — Restaurant in England

Absolutely appalling experience. One of the staff from Xpress Pizza & Grill Hasan Ahmed reversed into my parked car, causing damage. He admitted fault and agreed to pay for the repairs. However, when I went to the shop as requested to collect the money, the situation took a terrifying turn. The shop owner with a man bun and glasses became aggressive, physically attacked me, and even attempted to slash my face with a large knife. Shockingly, he then deleted the CCTV footage and called the police—falsely claiming I was the aggressor and had the knife.

This has been a traumatic and dangerous ordeal. I urge others to be cautious when dealing with this business. No one should ever fear for their safety in such...

Use this takeaway regularly and always order the same thing so not sure if theres new management (even though claims ran it for years). Shocked when wrong order arrives with items missing and when we call we are told thats the way it always is for the wrong item and that me and my Mrs are lying for the not delivered as have camera footage of delivery bags being handed over, like they can see inside. I accept human error happens but whoever is actually a manager in that place needs to sort it out as calling your customers liars on the phone for a portion of chips is going to lose...

Charged me £32.99 for a party pack with 12 piece chicken 8 hot wings and fries. After asking me to wait 20 minutes the food took nearly hour!

Once we had bought the food home, I had realised there was no hots wings! We went back to the shop to ask them for my hot wings they did not want to make me them and started shouting at me telling me he isn’t making me then because he doesn’t have them. The beans were frozen and the corn on the cob was also cold.

DO NOT COME HERE. Horrible service and salty food (as...