Blacks Burgers — Restaurant in Epsom and Ewell

Wow! I cannot believe how much in just a few years how Blacks has changed for the worse. A few years ago when I last visited I absolutely loved the food-the burgers were juicy and delicious. Yes a little bit more than a high street burger joint but at the time it was worth it. This evening’s experience has resulted in me never going to Blacks again. Over £50 for two burgers, two fries and two buds. The burgers were small and thin, the meat quality was poor and the cheese and bacon were nothing to write home about. The waitress asked if we needed any sauces and duly delivered a plastic bottle of mayo to our table covered in some other coloured sticky sauce! Lovely! Sadly, blacks are no longer anything special or a cut about any other burger joint, which they once were. Very disappointed by the food, the service and the overall experience. Really not worth the money. Sorry guys, just being honest here-you’ve lost my business

Update-The owner of this restaurant has since been in touch with me and has fully investigated what went wrong. I was given a detailed explanation of what went wrong and at the end of the day I understand we are all human and these things happen. On a brighter note, he couldn’t have been any more helpful and has now resolved the matter to my complete satisfaction and I am now really looking forward to my next visit to Blacks. Thank you Phil-A lot of owners and mangers could learn a lot from you and the way you handled the...

We ordered the Camembert bites and bbq chicken wings for starters these were nice. Main course was a huge disappointment however. I ordered a veggie burger with cheese, a fried egg and mushrooms. The veggie burger contained nothing that even merely resembled a vegetable, it was mush with no flavour at all. The fried egg wasn’t runny and the mushrooms were cold. Overall I feel the food was over priced for the quality. I could have cooked it better myself at home. When asked if I enjoyed my meal I was honest with the waiteress and showed her the uneaten mush on my plate and showed her that the egg had been over cooked. She was apologetic and said she would speak to the manager. The manager firstly asked me if I was a vegetarian,, which is weird, I didn’t know that only vegetarians could eat veggie burgers.. and then told me that the cold mushrooms shouldn’t be cold (even though they definitely were).. she reluctantly gave me a token for a free milkshake on my next visit. I thanked her for the token despite the fact that I will never use it as I will not ever be returning. That was the worst veggie burger I have ever experienced in my life! If you want tasteless mush then head over to...

Really nice burger/contents but a cold bread bun , It might have been a one off though . A bit annoyed at the whole app ordering situation as it feels a bit weird to ask for simple things while everything is on an app...it also means that either my wife or I have to stare at our phones for 5-10 mins while ordering which I didn't like , not a great thing to do in a restaurant as the moment you sit down your looking at your suddenly on your phone.. that's probably a culture thing that some deem acceptable but not me sorry. The restaurant is nice and clean as I assume/got the impression that the staff don't have much to do but clean up as they don't take orders in the traditional way. We were kindly offered ice cream on the house which was lovely. The waiting staff could be more aware of timing as they ask if the food is ok literally as I take a massive bite , later again they come to ask if we are ok as my wife is on the phone during an important but brief call , so maybe more awareness of timing. Burger is delicious like I said the bun was cold but I hope it was a one off. Will come again when next in the area as really enjoyed the burger, my criticisms are only constructive and honest...