The Plough Inn — Restaurant in Erewash

Hello. Me and my close family visited today which was a Sunday. We ordered our meals through the app separately however at the same time they went though. Our drinks came within 5 minutes however our food took 45-50 minutes. The pub was quiet at this time so didn't expect to wait this long. It was to the point we started to consider a refund and leave but the food came. My mother ordered chilli however had regular rice instead of basmati, no cheese or Doritos as stated on the menu. My sister's chips were dry, my fiance had hunters chicken which was burnt underneath so she didn't finish this. I had a chicken platter which again was missing half the stuff stated on the menu. The lady that served the food just put them down and left without asking for any other items, there was no checkup on the food either. We were already fed up and didn't want a replacement as it'd probably take another half an hour. Usually I'm impressed by this pub and there food but this really let us all down so more than likely...

If you have all day and like a beer garden then it's Ok, but if your actually hungry or thirsty I'd suggest going somewhere else, there are plenty of much nicer places to spend your money.

(Edit for owners response) (hopefully more constructive for you)

Surf and turf... The steak was inedible, I suspect from frozen, prawns in rhe photo turned out to be scampi, which is OK but not as described.

Service didn't come back to ask if food was OK. So at the end when she came to clear when we said it wasn't edible no refund or effort was made at all to rectify the situation.

Bar service was incredibly slow considering the place was almost empty. I lost patience in the end and we left to find another pub.

My partner and I suspect understaffed which we get is hard to manage (being in hospitality ourselves) but will do you no favours in the long run as like I said folk have limited funds these days and need to be treated like guests not like an inconvenience....

Disappointed! Visited with my family and left without ordering as felt very unwelcome! Our well behaved dog was only permitted in the bar area not the lounge ....ok fair enough. But we were told to leave or sit outside ( it was too chilly ) because our 7 month old baby was not permitted to be in the bar area due to “licensing law” this was early on the day we had taken a break from a bike ride hoping for a hot drink and a bar snack and the bar was empty except for a couple playing pool who also seemed to think this was ridiculous. No apology offered by the bar staff for the absurd situation we were just told pretty abruptly to read the sign in the entrance way, and it was reiterated no children in the bar, no dogs were in the lounge...the only place we could be seated was outside. Have spoken to several license holders at other pubs and they are baffled by this and adamant the bar staff at the plough must have their...