Fontanella's — Restaurant in Fenland District

I have been to this hotel before for my 18th birthday (now 25) and wanted to revisit as it was such a blast originally!

I went bed and breakfast and I believe this was the best for fussy eaters and those who struggle with international foods / allergies. Breakfast was always replenished fast and had tonnes of options from fresh fruit, new pastries every day, lots of breads / spreads / cheeses / hams / fried foods / sweet pancakes / hot foods / international foods / mimosas / hot drinks / fresh juices etc

Evening entertainment was quite slow, a lot for the kids but feel like the adult entertainment wasn’t as promoted or thought about. Was good on a Saturday night with the DJ.

Pool bar is fabulous for foods and drinks, best and probably cheapest cocktails around. However, disappointing that they stopped selling food at 4:00pm when dinner wasn’t on until 6:30pm, and I felt this wasn’t advertised appropriately.

The rooms were so clean and great, cleaners did a great job and even left us a sweet on our beds ! Only complaint is that the dish towels are not replaced in the kitchenettes (if your room has one) and the soap doesn’t last long. Also, at night we had some bugs crawl out of the air conditioning, and finally, in the evening it was quite cool and the hot air does not work in the rooms it only blows cold air.

No sun bed wars here! Plenty of beds throughout the day. However, saw quite a lot of women with their tops off at the children’s pool end, causing some kids to be uncomfortable.

My main issue with the holiday at this hotel was that the pool life guard was on her phone a lot, and when some rowdy parents and children brought balls into the pool and it began hitting people in the face or hitting children, she did not address it when confronted (neither did the parents when confronted - and when asking another holiday person, they said this had happened for a few days). This meant I had to go to reception to complain and I left the pool to go sit at the pool bar - but the ball was still in the pool even after the life guard got a stern talking to, making lots of people leave the pool area. I felt like if I had brought my child on holiday I wouldn’t have been comfortable at all with this.

Overall a great holiday and great reception staff and housekeeping staff and super comfy and clean. Super easy to get to from airport, 8 mins in a taxi and under 20 euros. Also there is a train-car outside the hotel that can take you down the complete other end of the bay where it’s more busier and where the local market is. You can buy tickets on the train for about 4.60 euros pp and this includes your return, or scan the code at the bus stop with your phone and buy online for about 4.20 euros.

Please note for the surrounding area; prices have inflated dramatically and alcohol especially is expensive. The beach bar next to the hotel for 2 cocktails...

We had a good time at Fontanella. Overall, we find the price is very good for the what we got.

We could have given 5* if not had the initial bad impression by the receptionist. We came late around 9pm because the flight delay, and was received by the ruthless receptionist I have ever met in my experiences. Despite we, including three small children, were exhausted because of the long delay, tire and screaming kids because of hunger, he told us in cold voices that we need to wait while he continues to laugh and chat with another customer (who eventually proactively left to give us spot). So disappointed with this ruthless, I demanded to talk to the manager and he eventually asked another woman to help us out, which is a kind and supportive one. So the start is quite stormy.

Then, I walked up in the middle of the nights with itches overall arms which then realised the room is full of mosquitoes. My sons also walked up with all bites on their faces. So need someone to spray mosquitoes every other days in the evening.

The food is good, variety and service is nice and kind.

The room is clean and comfortable.

The inside swimming pool is quite small, but funny for kids and open quite throughout the day. You are not expected to shower there, even there is one for man and one for woman (as I was told). The shower room in woman area seems to be almost 100C for every day, no one dares to get any shower there. Again, no changing area.

Spa costs 5 euro extra and locates underground and dark. It is limited, very basic without changing rooms or storage room. You are not allowed to rent bathrobes neither as they are only for certain kinds of room, so very inconvenient.

Location is good. Close to bus station, supermarket and look over street to the beach.

On the last day when checking out, I realized there is a catalogue tour guide, which is quite convenient. Unfortunately no one ever cared to tell us. Probably if we did not have the first rude receptionist, it could have...

Me and my partner have just returned home from a 5 night stay at the hotel. The location is great a 5 minute drive from the airport and a step away from the beach, also has a small shop on the side of the hotel for everything you might need. First tip, but a pack of water bottles, water is not drinkable from taps. The breakfast was great, the restaurant staff were so fast and efficient, the outdoor bar was great, the older gentleman serving was lovely, remembered drink orders always smiling and welcoming. We also had massages, could only do one at a time but we're allowed to use saunas while waiting. There is also small inside pool and large outdoor. Dinner service was ok, the main course food was questionable, had what I believe was supposed to be lemon chicken that had a coat of jelly, like it had come from a tin, and options were very bland, but the salad, cheese and dessert options were great. The room itself wasn't quite what was expected, booked a double room, had 2 singles pushed together with separate duvets, so spent most of the time pushing them back together, kettle and cups with no teas or coffees, only bin is in the bathroom, the rooms seem to be a little run down compared to the rest of the hotel, cleaners made up our room twice during our stay, but do come in daily if wanted, they seem to just make the bed and empty the one bin, I didn't see any of the cleaners with hoovers, which showed from the grit on the floors. Would I stay again, yes, but the rooms(cleaners) and dinner options let it down and reception staff were a little grumpy at times made you feel like a burden, but informative and got things...