Caffè Nero — Restaurant in Fermanagh and Omagh District

Was in it one Saturday in September 2020. The table I sat at in the Enniskillen store was not clean. The lady working there in the afternoon I went to see about getting the table cleaned. Said to me there is spry and roll of paper to wipe the table with. It had carryout coffee cups on it etc I looked at her. To avoid a row I said nothing With Covid 19 you think the table would be cleared and cleaned. I should not have been asked to clean it. She should have sent someone down to clean it for me or like all other coffee shops they have someone on the floor of them clearing the tables and wiping them. In Caffe Nero Enniskillen in my time that Saturday afternoon I could see no one doing that. When I got the spry for cleaning the table I was sitting at next the door as you come in. The spray bottle that you spray the table with it was even dirty. That I had to use the roll of stuff I was going to wipe the table with put round the handle to stop the germs I said nothing to any of the staff in Caffe Nero. No I only be in Caffe Nero in a real emergency. As it probably not there fault as they not taught to keep the bottle that the disinfectant kept in at all times clean on the outside. Plus to have someone on the floor clearing tables and willing them down. They should teach their staff to do that. As in other coffee shops they have someone on the floor clearing and wiping the tables. Plus the bottles the disinfectant are in are clean at all times. Unless I am braking up the wrong tree. They gave me a carry out cup when I ordered. They might be doing that during the pandemic. But if that is the case. That ok. But if a table is dirty they still should have someone of their staff to clear it and wipe it not ask a member of the public to do that. When I was finished I did put my carryout...

Thurs 3rd Aug took my 3 kids and diabetic mother in for a treat mum was taking a hypo so needed sugar ASAP lifted a £1:85 muffin of the counter and went straight to till and asked to waitress could I give her £2:00 and skip queue she then went an to totally embarrass me in front of my daughter and the whole line of people gave off to me like I was a child for lifting the muffin and not waiting to get staff to do it. We had just spent over £20 on drinks and coffees. Needless to say I wasn't able to drink it I was so hurt and annoyed. She then came down to clear the table beside us and started another argument when I tried to explain why I was in a hurry( mums hypo). Will not be using or...

Back today in the Enniskillen cafe Nero for first time after lock down. Disappointing visit. Expecting the freshly baked goodies at this time but weren’t ready for another half hour! When inspecting the cleanliness especially after only reopening and should have been deep cleaned this branch was and seems to continue in a state. I’m sure someone is capable of sweeping the floor and cleaning a window. Management should be requesting this at least daily. I’m sure this is the same cigarette butt inside the door from the last time I was here, months ago. It’s a pity as I like cafe Nero coffee and goodies. I won’t be returning on a regular basis until I see an...