Laughing Buddah — Restaurant in Filton

We have used Laughing Buddha on many occasions and not had a problem but my experience tonight means I will never order from them again. Placed an order on their own website and the order was confirmed on the website. However, I did not get an email confirmation of the order. I called them to ask them to confirm whether they had received the order. The guy said he would check and phone back. When he called back he told me that they had not had the order. I sent him proof of payment and he refused to place our order. I was told that I would have to place my order again on line and pay again and I could claim a refund at a later date. When I said I was concerned that I was being scammed and that I wanted my food or money refunded they hung up on me. Phoned back and asked for a refund which they refused to do until the next day. Whilst on the phone arguing my case our food miraculously appeared on the doorstep. So they did have the order that they were so adamant they hadn’t received. This is a blatant attempt at trying to scam extra...

We ordered a £54 order. The food didn't arrive so we called the restaurant. We weren't called and apparently the address was incorrect so we had to wait another 30 minutes for our food and they made us pay £3 extra for redelivery when it wasn't our fault.

The most outrageous thing about this is that there was a piece of chicken in the vegetarian Singapore chow mein. This is gross contamination and any self respecting kitchen would never allow this. Its disgusting. All my life as a vegetarian for religious reasons and I found my food was contaminated with meat so I could not eat any of my food! Outrageous and so incompetent. Who knows how the kitchen staff handle food properly! The dish is advertised as vegetarian. A gross contamination like this in a other case could kill someone if they are allergic.

Terrible, so...

This has been our local takeaway for the last year and I can honestly say throughout that time it has been consistently brilliant. Probably the best Chinese takeaway for getting it right every time. They also delivery, which is brill but can sometimes take a little longer than the delivery time but worth the wait. I highly recommend the Gan Shei chicken. My only thing they could improve on is their website. When you order for collection the website gives you a collection time of an hour later. In reality the food is ready within 15mins and that's when they are...