I don’t usually complain and cannot fault the rest of the RHDR as I have used it many times over the years, but unfortunately we did not have a nice experience today at the tea rooms…
Popped in for a late lunch, there were 4 of us, 3 adults, 1 baby. We thought tea rooms would be perfect for us to get a tea, lunch and cake. We were barely greeted by the two ladies working, both too busy cleaning to say hello. The younger one then proceeded to say they are still serving but they shut at 15:30 (at this point it was 14:30). We sat at a table, the older lady sweeping around us, my mum picked up a menu and was sharply told the kitchen is shut for hot food. That was it, no explanation or offer to what else we could have. We settled with 3 bottles of soft drinks, packet of crisps and a packeted cake- which were fine but not what was anticipated from a tea room (£11.75 total which is reasonable and then £2.50 parking as well). Then another two tables came in and were seemly greeted in a nicer manner than us, which just made us all feel very uncomfortable and we left by 14:58 and decided to watch the train leave, to then see one of the staff members getting on so I presume that’s what the rush for cleaning up was for. I have previously worked in hospitality and this is not how I remember it being, I understand the kitchen has to close for service at some point but, you are still serving, a bit more of a welcome and communication to what you’re able to offer your customers is the bare minimum.
It really did put a dampener on our day and we hope it...
Read moreNot exactly what I had in mind when I ordered cream tea, but not bad it was! I didn't have to wait for them to serve, and it was fresh. It was near closing time, but I wasn't rushed either. I sat at the backyard eating and watching people walk...
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