Skuba Bar and Bistro — Restaurant in Folkestone and Hythe District

Here are some of the highlights:

-Over 40 mins wait for chips and nachos -Over 20 mins wait for a pint -No warning of the wait -Staff wearing masks under their chins -Had to ask two times for cutlery to finally be brought a single fork -Very difficult to get the attention of waiting staff, not just for us but for all the tables around us (lots of calls of “excuse me” “hello” were ignored and repeated over) -When they got the table next to ours order wrong, they said they would correct it and then made them pay again for the correct order (this was very awkward for the customers around) -Welcomed by a large sign that says no tracksuits or track shorts (not sure what there issue is with health or fitness?!) -Waiting staff wandered round for quite a while with every order to try to find the table and sometimes gave up and went back in with the order -Although the service was poor and the waiting staff appeared ill-equipped, they were friendly (apart from the co-owner - see below!)

Of course I’m understanding of how busy it was, but the service was far from acceptable. Hearing people complaining on tables around us, so knowing it wasn’t just our experience, I decided I would quietly and privately provide some polite feedback.

When we sensitively shared our experience with the co-owner she was exceptionally rude and among other comments (including blaming us!), told us we were banned (of course after we had paid our bill). It’s hard to put into words how rude she was. Her attitude and response was shocking.

A simple apology or acknowledgment of the service would have been nice (and resulted in a very different review).

Very disappointing. In these difficult times we are aware of the challenges that people may be facing and a smile and, to be honest, decent common courtesy can go a long way.

After having enjoyed this bar in 2020 (and bringing family here and recommending it to others) we were excited to visit again after lockdown. This was not the experience we were expecting.

When I posted this review earlier on Trip Advisor, the manager did take the time to respond. I’ve posted the response below which I think highlights how shocking the customer service is there. Avoid at all costs!

“Your rudeness knows no bounds and you are not welcome here so take your entitled impatient attitude elsewhere. Nobody cares...

Wednesday night, after the Frank Turner gig, I came to this pub/bar as I was in desperate need of a phone charger. Besides that, the most important part was I had to get a flight at 7am from Gatwick to Kerry Airport (Ireland).

After managing to pass through the busy pub, I managed to meet Jess (who I believe to be a manager) and another lass behind the bar who were both more than willing to help me out- even though they were so busy.

I had a very pleasant visit- and the team were too supporting the neighborhood in terms of noise after hours. As an Irish lad, the Guinness was perfect, and the whiskey was largely satisfactory too.

Big shout out to the team working on Wednesday! Sláinte...

Not sure what went wrong today but a poor experience. Took an age to give us a table number and order. Then an inordinate amount of time to actually place an order then some 30 mins later still no drink. Informed it had been put to the back of the queue for some reason but would be bumped up two places because that’s all that could be done. Ten minutes later. Still no drink. We left. My experience only. Others did seem to be getting drinks all throughout repeatedly n had...