Fattoush Lounge — Restaurant in Gateshead

Absolutely terrible. Me and my wife thought we would give this place a try as we really love mixed grills and Persian style food. We placed our order with the woman and sat with some drinks whilst waiting for our food. We sat waiting for more than 45 mins and still no food arrived not even the starter arrived never mind the main meal. We only ordered chicken shawarma and lamb pieces with rice and some houmous for the starter. Staff kept walking past us and the woman that took our order did as well on numerous occasions. Not one of them asked if we had if we had recieved our food none of them even bothered to come and check. We were just completely ignored. By this point I was really getting frustrated and annoyed with waiting. I called over one of the waiters and asked where is our food.... we've been waiting over 45 mins whats going on. So they went to check on the computer and our order didn't show up on the computer, the woman tried to say the tablet she took the order on must have ran out of battery.... pretty lame excuse to me, and you would make sure it was charged considering you take orders on it. So that was it we got up and put our coats on and went to leave. The woman that took our order came over and pleaded with us to stay and she said she would give us the food we ordered for free. We refused straight away and just walked out. The whole occasion had just been totally ruined and by this point we didn't want anything we just wanted to get out of the place. We dont want free food. We just wanted to have a nice meal to finish off a nice afternoon. However this wasn't to be. The customer service was terrible and the whole place just seemed to be very disorganised. Attention to detail just wasnt there. We definitely wont...

I wish I could give more stars than 5 to this restaurant. We went here on a Sunday afternoon for some lunch and it was fantastic from the moment we entered. Do not be fooled by the humble entrance as this place is exceptional in every respect. The staff looking after us from the moment we entered were friendly, welcoming and very attentitive. The location is spotlessly clean and being able to view the kitchen area is brilliant, seeing all the food being prepared as it is ordered is lovely. The food is the most falvoursome and delicious we have tasted in a long time. I had chicken sharwarma with a salad and some traditional Lebonese bread. The chicken was so succulent and moist, with a flavour that made you just go back for one more bite. The salad was delishes and fresh and infact so good with the mint dressing I would have quite happily ordered it as a stand alone dish. The Lebonese bread was so light it was perfect to accompany my meal. My husband had the lamb and okra with rice. Now I am not a lover of lamb but trying it from my husbands plate, as it looked so good and the look of sheer joy as he was eating it, had me second thinking my choice of meal. The lamb literally melted in your mouth with the seasoning and spice to complement it in the sauce. My husband is from the USA and they eat a lot of okra there which is one of the reasons he chose the dish as he rarely gets okra in the UK. He stated it was the nicest okra he had ever had and accompanied by the sauce it was just pure deliciousness. Ultimately my recommendation if you have never been to this gem of a restaraunt is GO! They deserve a ten diamond award and we shall definately be returning. Thank you for a fantastic and memorable...

I do not recommend it at all. A real robbery. We were served two plates of chicken with four pieces of onion and one piece of carrot and a bunch of bad fries. Plus a can of coke £3.50 and an apple soda £ 3.50. We ordered the typical Turkish honey cakes for £3.95, and we were served 3 tiny pieces, and they were dry, not good at all.

Once at the cash register, I discovered that I had been charged a 12% service charge, sorry? I had never been charged that in any other restaurant. I didn't want to argue because I was with my son and I didn't want to give him a hard time, but I was furious; I was being taken for a ride, and it was an absolute abuse. Don't take me for an idiot!!

In total £50. That is a lot of money for just some chicken, a coke an apple soda and 3 dry pastries.

I must say that the chicken was delicious, and the service was friendly but very careless, they do not look to see if you need anything. There was a man from Syria and a woman from Slovakia that were very nice. I could see there was a lot of lack of control, they brought me something that I had not asked for, lame tables that move, they do not pay attention or care to the clients. And then they charge me with a 12% service charge!!

I feel ripped off and will not return. If you want to be ripped off, this is your place.

Pd.: I told the man at the cashier, who seems to be the manager, that they only served us 3 tiny pieces of honey pastry for £3.95, and I expected him not to charge for it. Instead, he brought us 4 more pieces in a case, but still, they are not worth the money. You can find them for 99pence a box of 10 in HomeBargains. Probably that is where they buy them, because they were identical. They just want your...