IKEA Restaurant — Restaurant in Grangetown

I've visited the IKEA Restaurant on a few occasions but have never actually bought anything to eat here.

Instead, I have taken advantage of the IKEA Family hot drink offers. As an IKEA Family card holder, you can get a free filter coffee (with free refills) in the week (Monday to Friday). The other hot drinks they sell, including cappuccinos and hot chocolates are also offered at a significantly cheaper rate of 50p per drink for IKEA Family card holders. The drinks are made at self-service machines so are not as nice as ones you'd get from a proper coffee shop but as a free or very cheap pit stop while shopping they are worth it.

I've visited the restaurant at a few different times of day and on different days of the week (but not on weekends) and have always found it busy, even outside of the main meal times. However, I have always been able to find a table and have not had to wait too long in the queues. The tables I've sat at have always been very clean (but I wouldn't sit at a dirty one anyway). Although there are staff cleaning tables you are expected to take your tray with any mugs and plates etc to a central point so the table is clear for the next person.

The staff I've spoken to have always been very friendly and helpful.

I strongly recommend visitors sign up for the IKEA Family and download the IKEA app on their phones to take advantage of the free/cheap hot drinks...

So, the gimmick is here and people come in and queue for the meatballs, the gravy and the Lingenberry jam, which is marvelous. The food isn't particularly good, the atmosphere is particularly good, the staff although not unpleasant are kinda just there. Despite all this, the place is rammed and customers seem happy so all in all my review is unnecessary because the gimmick completely works. Carry on and enjoy this somewhat below par experience but those around you certainly are. Oh I almost forgot the Diam Cake now this sugary nonsense really is a delight. I'm reminded of a television commercial from the 1990's and I believe Harry Enfield played a character who consumed a Diam Bar and utterly lost his mind and proceeded to shout "Armadillo" to those around him. Having said all that, I may be completely wrong but the core of this review is the IKEA restaurant does work and I mean really does work and the people love it. IKEA you are delivering something which somehow serves the public with what they want and for that I take a bow and request a...

Totally disgusted with staff's attitude! After having to organise so much so I could go to the Cardiff store on Monday evening, including the severe paining I was in, and to check what I wished to purchase was in stock, after enquiring with a member of staff how i go about purchasing and actually being united with said purchase, I was well and truly shocked plus annoyed to be told, "There's a little over 20 minutes left before closing, and no one is going to help you at this time of night!", really got my back up. I was instructed I had to make my purchase online and chose a collection time, which may or may not be convenient to me and work within the tight deadline I had, then return to the store for collection! I get during the lockdown, arranging the collection of items like this, which really helped the country to continue moving on, was vital, however, seeing this has now past for a number of years, why does things remain so incredibly complicated...