Peasher Restaurant and Bar — Restaurant in Gravesham

I cannot get over how horrendous our experience was at this place. We came to celebrate our grandmas birthday and had booked and made pre orders week in advance. When we arrived at the time scheduled, there was no space for us to sit and after patiently asking for our table, we had to rearrange it ourselves as nothing was being done after 45 mins. On top of this we waited another hour for our food to come out in different intervals which was not ideal. They were so understaffed that I even had to become one of the waiters by getting basic things such as cutlery for our food, cups for our drinks, our drinks order self.

Now the icing on the cake … the chef/ owner was so audacious it was unbelievable. Instead of her to apologise for the lack of organisation and service, she came out shouting and screaming at the top of her lungs unprovoked saying that she shouldn’t of taken our booking because shes so stressed. I’ve never seen someone own a business with so much victim mentality. She got even worse when we were trying to organise the bill while she had intervals of screaming at the top of her lungs again unprovoked. No patience, no humility, absolutely NO accountability and no regard for my grandparents who were there to enjoy their birthday, it was so uncomfortable to see. She was constantly telling lies and did not want to listen to what anyone had to say. She overcharged for food that did not come to our table and her response whenever we tried to question it was shouting once again, playing the victim. To avoid her continuing on with her wrath, we just had to pay the difference which was very questionable.

There was so much that was wrong with our experience and was a shame that her disgustingly rude behaviour became the focus of something that should of be celebratory. Not all places need to be restaurants, just stick with takeaway- this place was the perfect example for this.

Avoid...

Extremely disappointing. I order from this restaurant often and usually enjoy the food so we organised for our grandma to have a birthday dinner party there. I’m still in shock at how bad the customer service was. We could have let go of the fact that they hadn’t prepared properly for our booking (I.e the tables were not even arranged when we arrived and even after waiting for 45 mins we had to eventually arrange the tables ourselves; there was no cutlery on the tables or brought out with our meals, we had to beg them often more than once for a spoon to eat rice; our food came out in 30 min to 1 hr intervals even after pre ordering) but the moment that ruined the whole evening for my grandparents is when the chef (and I’m assuming owner) screamed at our party, embarrassed and belittled us in the establishment by making remarks such as ‘don’t come here if you don’t have any money’. I’ve never experienced such horrible horrible customer service. Many people in my party left the restaurant in tears and it seemed that the owner couldn’t care less. I’m sure hosting a large party was stressful for her but it does not excuse her hateful language and lack of decorum. I honestly hope that she reflects and changes her attitude towards customer service especially if she wants her business to grow and prosper. To the owner, please reflect on how you treat your customers; if you want your business to grow, they are your bread and butter. Finally, I would not recommend any parties higher than 2 eating at this restaurant. There are plenty other Nigerian restaurants in the area that I hope would give you a better experience. Sadly, as much as I’ve enjoyed my past orders from Peasher and love to support small businesses, I shall not be returning. This is the first time I’ve ever felt compelled to leave such a long review which speaks to how upsetting the entire...

I visited this restaurant with my two daughters for a late lunch on the Saturday afternoon.

I experienced the worst level of customer service I've encountered for a long time. The waitress was obviously overworked and stressed, having to work as well as look after two children at the same time. She was unprofessional, cold, abrupt and unfriendly. When we asked for the lunchtime special, she snapped back that it was only available between Monday and Friday. When I enquired how long my food will take to be served after waiting for around half an hour, she was not concerned and said it will take another 5 to 10 minutes. She didn't offer any apology or enquire at the kitchen about what was going on. I requested children's food to be mild, but my request was ignored, as with my request for one of the meals to be split in two for the children. The food was ok, the pepper soup was good, but small. It is hard to get Jollof rice wrong. The toilets were horrible and on top of this I was overcharged. Worst of all and unsurprisingly, one of my daughters was up in the night ill; i believe as a result of the poor quality service provided by Peasher restaurant. We shall not be visiting again and hope this review prompts the owners to address these issues.

All in all, very...