Don Amici's — Restaurant in Great Britain

Terrible experience. Firstly, only one guy waiting and cooking. Secondly, 3 lots of delivery went out whilst we were waiting for food (one being to a driver who left the door open, and was on speaker phone in his mobile, which beeped constantly for the 10 mins he was waiting, going in and out of the restaurant - (at that point I actually felt sorry for the restaurant). Thirdly, we weren’t asked if we wanted any extra drinks in the entire hr and quarter we were in there. I’m a vegetarian who doesn’t eat cheese. Ordered based on what was stated on menu, the small print which states ‘most dishes contain Parmesan’ wasn’t pointed out. Nor was I told that the dish I ordered did contain cheese - it wasn’t included in the ingredients, why would I assume it’s one that does? When I apologised and said I hadn’t asked for cheese on top, the owner rudely pointed to the menu pointing out the note about cheese (which was under all the meat dishes I didn’t even look at). He said he’d knock something up quick as we were in a hurry after waiting an hour already and had a show to get to. His next attempt came out with tuna! I had clearly stated I’m a veggie. He again pointed at his menu, looked really stroppy, and showed the tuna dish which was labelled with a V!! I pointed out that wasn’t what I had ordered in the first place, nor is it vegetarian. He grudgingly agreed to knock of the price of that one dish, no apology, just made it sound like it was my fault for not understanding his menu! My grandsons pizza and daughters pasta were ok, and the garlic bread was good, but the wait for 1 pizza and 2 pastas (one of which was unable to be eaten) was ridiculous, his attitude stank, and really he should concentrate on delivery if that’s what he wants. It’s an awful experience having to wait for one person to do those, with bikers in helmets and drivers on phones in and out constantly. having to wait way too long, to be treated rudely and blamed for his inability to understand vegetarianism, especially as we were the only 3 people in the restaurant. So many fabulous Italians locally, I won’t be going back or...

Not sure if it was just an off day but our party of 4 found our experience akin to that of visiting Fawlty Towers! We arrived to be greeted with surprise, as if they hadn't been expecting us despite our booking made 2 weeks previously. Despite our waitress being charming, she was obviously just helping out as a favour to the owner. We had to ask for cutlery, our order was taken in dribs and drabs, no serviettes and she was running round trying extremely hard to deal with all the other diners and multitude of delivery drivers constantly turning up to collect their orders. The main door was more open then closed for an hour and it felt very much like their orders were taken as priority over those of customers actually in the restaurant. Our starter took an hour to arrive and was really poor, portion wise as well as presentation and preparation. The main courses came out quicker and were ok apart from the one pizza of our order, who's base was so hard, it was as if the cardboard had been left on and that's what was being eaten! We declined dessert and coffee as, to be honest, we couldn't wait to get out of there. We stayed longer than we needed due to the one saving grace of an extremely well filled carafe of very tasty house wine! Will definitely not be going back or recommending Don Amici's to anyone...

I never left a bad review on Google but the way this restaurant handled my call after finding hair in the food is not acceptable. I just ordered this via my deliveroo app, half way through a massive chunk of hair under the chicken, my wife literally threw up and the food was binned. I called the restaurant and all I wanted was an apology, instead the guy tried to explain to me for 5 minutes that what I'm looking at (and what he hasn't seen yet) cannot be hair because the Chef wears a hat. Eventually he said sorry and offered a free pasta next time (no thanks). Also started giving me scientific explanation about what hair is, how it doesn't fall apart in food...that really was more upsetting than the hair. It's a shame, if it wasn't for the hair, this could have been a 3-star review as the taste...