Greyfriars Inn — Restaurant in Great Britain

Greyfriars Inn 5/27||||We checked in a bit early when our train arrived. Matt, the manager on duty, was lovely and offered to store our bags and asked us to check back at 1pm to see if our room was ready. We got checked in around 1:30 for a family room with 2 twins and a king. ||||The safe which was located on the floor in the closet area was in the locked position so Matt and a member of housekeeping came up to open it with their master key. They were able to open the safe door but unable to remove the key from the safe or reprogram the safe. This rendered the safe unusable for our stay. ||||Matt offered to store our valuables in the office safe which was accessible to staff members but we were not comfortable with that arrangement and opted out of that solution. ||||After we had dinner we were able to remove the key on the non operational safe and my sister returned it to the manager on duty at the bar/reception area.||||Shortly afterwards this member of the management team knocked aggressively on our door and demanded that we pack up and leave the premises or apologize for saying the safe was useless. She aggressively and loudly berated us for being rude by stating the safe was useless. ||||After this inhospitable treatment by management team member we decide to seek alternative accommodations elsewhere despite having prepaid £210 for the room. There is no excuse for this behavior in a hospitality environment - especially from a member of the management team. This employee needs conflict management training or a different career path.||||The General Manager then lied in her response to my negative review on Google and declared that my sister was rude, abusive and swore at her staff. No swear words were used and her voice was not raised (in stark contrast to the manner the hotel manager was loudly berating us)||The Oxford dictionary definition of the word “useless” does not describe it as a swear word:||||adjective:||1. not fulfilling or not expected to achieve the intended purpose or desired outcome.
||Lying about our conduct to justify their actions shows no integrity or accountability for their rude and...

We checked in a bit early when our train arrived. Matt, the manager on duty, was lovely and offered to store our bags and asked us to check back at 1pm to see if our room was ready. We got checked in around 1:30 for a family room with 2 twins and a king.

The safe which was located on the floor in the closet area was in the locked position so Matt and a member of housekeeping came up to open it with their master key. They were able to open the safe door but unable to remove the key from the safe or reprogram the safe. This rendered the safe unusable for our stay.

Matt offered to store our valuables in the office safe which was accessible to staff members but we were not comfortable with that arrangement and opted out of that solution.

After we had dinner we were able to remove the key on the non operational safe and my sister returned it to the manager on duty at the bar/reception area.

Shortly afterwards this member of the management team knocked aggressively on our door and demanded that we pack up and leave the premises or apologize for saying the safe was useless. She aggressively and loudly berated us for being rude by stating the safe was useless.

After this inhospitable treatment by a female management team member we decide to seek alternative accommodations elsewhere despite having prepaid £210 for the room. There is no excuse for this behavior in a hospitality environment - especially from a member of the management team. This employee needs conflict management training or a different career path.

The General Manager then lied in her response to my negative review on Google and declared that my sister was rude, abusive and swore at her staff. No swear words were used and her voice was not raised (in stark contrast to the manner the hotel manager was loudly berating us) The Oxford dictionary definition of the word “useless” does not describe it as a swear word:

adjective: not fulfilling or not expected to achieve the intended purpose or desired outcome. Lying about our conduct to justify their actions shows no integrity or accountability for their rude and...

Stayed for 2 nights using as a base to attend a wedding in the area. Hotel is very well situated within St Andrews with everything within walking distance. Parking could be a bit luck of the draw but we managed to park safely both evenings without issue. ||Check in process was fast and efficient, rooms are on 2 levels accessed by stairs with a lift available. ||We were in room 105 on the first floor which if I’m being honest I would not recommend. The room is above the bar area and noise continues into the late evening until the bar closes. Also loose floor board noise from the room above is excessive as well as loose floor boards within the room outside the bathroom. This would be an easy fix that management should address. ||We had evening meal with friends on the first night of our stay, both service and quality of food was excellent. Breakfast on both mornings could be described only as second to none for quality, we were served both mornings by Fiona who certainly knows how to engage with people making you feel welcome & comfortable, nothing was an issue which made for a very pleasant start to each day.||Good Points||Location (within St Andrews)|Restaurant (food & service)|Value for money|Pleasant helpful staff||Bad points||Room noise||Would I stay here again, most definitely but would request a room on the second floor to negate noise from floor boards above and distance from bar noise. ||Overall a stay made good by staff effort, would have been 5 star review if floorboard noise hadn’t...