Highlander — Restaurant in Great Britain

I usually don’t leave reviews, but I wanted to make a post about this place because the atmosphere was really great, but the food was abysmal.

I ordered a steak and ale pie, it came as a few pieces of steak in a metal tray with a puff pastry top half-heartedly put on top. The mash was stone cold and clearly reheated. It was oily as if too much butter had been used. A pie has a pastry shell and it’s one of its defining parts. My partner had the mac and cheese. The mac and cheese was all lumpy like cottage cheese. It had clearly been frozen and then heated. They put new cheese on top and the food was so cold that it didn’t even melt it. The salad I will admit was nice and dressing good.

It’s a real shame to leave this review. The bar had a wonderful vibe and felt like a great spot in Inverness, but the food was honestly horrid. Felt worse after ordering than...

ITA Il pub con il peggior servizio in assoluto, da quando siamo arrivati in Scozia. Entriamo e ci mettiamo al banco per ordinare, come da consuetudine da queste parti. Dietro il banco ci sono 3 baristi: uno si guarda intorno col menu in mano, una prende gli ordini dalle persone che le stanno davanti, la terza corre su e giù come una trottola. Io aspetto e aspetto, nessuno mi considera, mi passano davanti 4 o 5 clienti e io aspetto con il portafoglio in mano davanti alle spine, guardando intensamente la barista (che ogni volta gira lo sguardo dall'altra parte). Dopo più di 10 minuti (senza che il locale fosse pieno), li ho mandati a quel paese e ho preferito dare i miei soldi altrove. Veramente pessimi. Se volete cortesia e un servizio eccellente, basta andare dall'altra parte della strada.

ENG The pub with the worst service ever since we arrived in Scotland. We enter and sit at the counter to order. Behind the counter there are 3 bartenders: one looks around with the menu in hand, one takes orders from the people in front of her, the third runs up and down like a top. I wait and wait, no one considers me, 4 or 5 customers pass in front of me and I wait with my wallet in hand in front of the taps, looking intensely at the barmaid (who every time turns her gaze away). After more than 10 minutes (without the place being full), I told them to go to hell and preferred to give my money elsewhere. Really bad. If you want courtesy and excellent service, just go across the street.

DE Der Pub mit dem schlimmsten Service seit unserer Ankunft in Schottland. Wir treten ein und setzen uns an die Theke, um zu bestellen, wie es hier üblich ist. Hinter der Theke stehen 3 Barkeeper: einer schaut sich mit der Speisekarte in der Hand um, eine nimmt Bestellungen von den Leuten vor sich entgegen, die dritte rennt im Kreis auf und ab. Ich warte und warte, niemand kümmert sich um mich, 4 oder 5 Kunden gehen an mir vorbei und ich warte mit meiner Brieftasche in der Hand vor den Zapfhähnen und schaue aufmerksam auf die Bardame (die jedes Mal den Blick abwendet). Nach mehr als 10 Minuten (ohne dass die Bar vollw äre) sagte ich ihnen, sie sollen zur Hölle gehen und gab mein Geld lieber woanders hin. Wirklich schlecht. Wenn man Höflichkeit und exzellenten Service wünscht, braucht man einfach auf die andere Seite der...

RACIST BAR MANAGER AND BAR STAFF! Unfair treatment for being a person of colour is never acceptable. For the last two decades I’ve lived in UK I have never been treated like this at a bar. I even lodged a complaint with the bar manager to be laughed at, the minute I turn around.

For context we only had one pint from another bar when we got there so we were very far from drunk, never rude to anyone and all we wanted was to enjoy the live music and have a good time after our work trip. I was very calm and reasonable even when discussing my complaint with the bar manager.

It’s horrible to be treated differently than everyone else around you when all you want to do is have a good time. Keep your racist thoughts to yourselves and at least act...