McDonald's — Restaurant in Great Britain

The lady on DT was really friendly, NOT!!!!!!! when I came to DT, all i could hear was what can i get for you. My response was, good evening. How are you doing? The answer was what can i get for you🫣. I have placed my order. When i came to the window, i asked the server, "Are you OK?" HER ANSWER WAS NO! MY ANSWER WAS I HOPE YOU WILL HAVE A GREAT NIGHT. when i paid for my order, I went to the first window. There was the server who was really understanding when i asked him for a cup just with ice. But it was hard to see a QSR where the sales are inpakted by the TM. Cause the job is being done by 3 people, the TL on shift vas not even paying attention to the customers coming thru theit DT, and not paying attention to the TM how they feel! Me as a manager in QSR, I had a glance at the service provided. i was shocked that we have 6 people in FOH and only one person taking orders and one person packing and serving the orders to customers. IF I WOULD BE THE GM OF THE RESTAURANT, I WOULD BE DISHONOURED BY THE SERVICE. Not even seeing their reporting system for GEM. I can tell the restaurant is overusing SPLH and not utilising the labour that is assigned to the restaurant. AND IT DOSNT STOP THERE!!!! the food was clearly overheld to minimise the waste. The burger was amazing chicken nuggets aswell but sorry the wrap was manging like the chicken tenders were scraped from the bottom of the fryer filter and added extra crackiln from them. Please, everyone, check the photos out. And the order was missing mozzarela dippers, I got the salsa for them, but no dippers. Unfotunatlu, i can't add the receipt cause I wasn't given one. All i can add is my CC statement that i paid at the sertain time. Just advise for the GM to come through your DT at least ONCE in the nighttime to see how your team is doing. 10% are paching orders, and the res 75% in FOH is joking and not even making sure the orders are corect. PUTTING THIS REVIEW AS A QSR GM FOR K**🍗 THIS IS NOT WRIGHT. IF I WOULD SIT WITH THE MANAGER OF THE QSR 1ST QUESTION WOULD BE WHATS YOUR TURNOVER??? PLEASE FIND THIS AS A COACHING EXPERIENCE. HAVE A GREAT SHIFT GUYS HOPE YOULL SURVIVE... PS the photos are from the food 80% eaten and realised that its missing and the chicken in the wrap is defi etly over held by atleast 30min so the GM should theck that the HACCP was not forged. Plus im adding a discreet statment as proof...

Brings a whole new meaning to fast food. I used the drive-through for food which I had ordered on the App on approaching the order point i was eventually greeting by a voice that sounded like it wanted to be any where else than there, no welcome to McDonald's, just a hi, I said that I had ordered on the app and proceed to the next window, (cashier) again he didn't want to be there, the only thing he said was, next window. No hello or any type of greeting. I moved onto the next window for collection and was greeting with a backside leaning near the window wearing a McDonald's uniform and a just eat jacket, again no greeting, he gave me our drinks and eventually said could I park in the car park, he didn't ask if I required any sauces or give any straws or napkins. This lad definitely failed the customer service course. Away to the carpark I go and waited patiently for my daughters' unhappy meal. Almost 16 minutes later a lad comes out with the. 2 plain happy meals, I was very surprised as he had some manners and had passed the customer service course, I thought well done him, his colleagues could learn from him. So for 2 plain hamburger happy meals I waited the best part of 25 minutes from originally speaking to soulless voice on the machine to getting our meals. Like I said earlier McDonald's brings a whole new meaning...

Just got chicken mayo and and asked for cheese and BACON but the BACON was missing and I WAS charged for the bacon !!! 😤😡🤬 Girl who served me was lovely but everybody else was to busy shouting back and forth with delivery drivers ! They want to concentrate on the job instead of shouting and bawling with drivers!!! I could hardly hear myself think and talk to the girl who served me for all the shouting from the other side of the counter, I had no time to go back and get my order corrected as I had a job to go to ! I was so looking forward to my chicken burger with the BACON but was left DISAPPOINTED ☹️😤😡 Just wanted to say that it's no use doing this when it comes to McDonald's as they'll never respond to you're complaints and if you do get through on the phone to them they treat you like an idiot and tell you that they're sorry ! Well I must say that SORRY doesn't cut it for me as I still think I was ripped off as I was charged for something I didn't get so I would absolutely recommend going to any other outlet for your burgers as anywhere is better than this joke of a place !! Even if you go back into the shop to tell them what's happened they just tell you sorry but there's nothing I can do about for you ! A bit of courtesy goes a long way,you people in McDonald's should try it sometimes as it can be very...