KFC Govan - Helen Street — Restaurant in Scotland

KFC: A Disappointing Experience

When it comes to fast food, KFC (Kentucky Fried Chicken) has long been considered one of the go-to places for fried chicken lovers around the world. With its iconic red and white branding, finger-lickin’ good slogan, and a global presence, one would expect a visit to KFC to be a satisfying experience. Unfortunately, this was far from the case in my recent trip to the restaurant. What was meant to be a quick and enjoyable meal turned into a rather frustrating and regrettable encounter. From poor food quality to subpar service, there was very little to commend about my experience.

Food Quality: Far from “Finger-Lickin’ Good”

Let's start with the most important aspect of any dining experience—the food. Given that KFC is renowned for its fried chicken, I had high expectations. Unfortunately, I was deeply let down by what was served to me. The fried chicken was oily, overly greasy, and lacked flavor. Instead of the crispy, golden-brown chicken I was anticipating, I was presented with soggy, limp pieces that were a far cry from the appetizing images shown in their advertisements.

One of the biggest issues was the sheer amount of grease. Now, I understand that fried chicken will inherently be greasy, but the chicken I received was swimming in oil. With every bite, my hands became coated in an unpleasant slick of oil, and the chicken skin, which should have been crispy, instead seemed to dissolve into a fatty mess. It was clear that the chicken had either been fried in old oil or not drained properly after frying. The texture was unpleasant, and the overwhelming greasiness made the meal feel excessively heavy and unappetizing.

The taste was equally disappointing. The chicken was bland, with no real seasoning or flavor to speak of. KFC is known for its secret blend of herbs and spices, but if they were there, I certainly couldn’t taste them. The seasoning felt uneven, with some bites tasting bland while others were overly salty. There was no balance or complexity to the flavor, just a monotonous, greasy bite after bite. It felt like the chicken had been sitting under a heat lamp for far too long, losing both its flavor and freshness.

Side Dishes: Even Worse Than the Chicken

It wasn’t just the chicken that was subpar—the side dishes were equally unsatisfactory. I ordered a portion of fries, coleslaw, and mashed potatoes, and each side seemed worse than the last. The fries, like the chicken, were soggy and greasy. They lacked any crunch or flavor and tasted as if they had been sitting out for hours before being served. The coleslaw, which is supposed to be a refreshing, tangy accompaniment to fried chicken, was a watery, flavorless disappointment. The cabbage and carrots were limp and lifeless, and the dressing was so thin that it failed to coat the vegetables properly. It lacked the creaminess and tang that coleslaw should have.

The mashed potatoes were perhaps the worst offender. They were clearly instant mashed potatoes, lacking any real flavor or texture. The consistency was grainy and artificial, and the accompanying gravy did little to improve the situation. The gravy tasted more like a salty, gelatinous substance than anything resembling actual gravy. Overall, the sides were bland, poorly executed, and unappetizing—far from the hearty, satisfying accompaniments one would expect with a fried chicken meal.

Poor Service and Cleanliness

If the food wasn’t bad enough, the service left much to be desired as well. When I entered the restaurant, the staff appeared disinterested and unengaged. There was no greeting, no smile, and no effort to make the customers feel welcome. I had to wait an unusually long time for my order, despite the restaurant not being particularly busy. When my order finally arrived, it was lukewarm at best, further suggesting that the food had been sitting out for far too long.

The cleanliness of the restaurant was another issue. The tables were sticky, and many of them had not been cleared from previous customers. There were crumbs, spills, and...

ABSOLUTELY DISGUSTING SHOCKING BEHAVIOUR TOWARDS CUSTOMERS & EVEN GOT ODER WRONG!!! went with my mate and my family to have some food as we were very hungry. Omg were do I begin, firstly the customer service was absolutely disgusting the guy was swearing right in front of me to another collegue just because i said can i please get the wicked bucket meal he turned his back to me and was saying fk sakes cant she order anything else. I was shocked with that digusting manner he was giving towards me just beacause of what ive wanted lol its so funny the way he was acting as though I wasn't here lol. secondly my mate he wanted to order a family bucket meal and the same guy that served me said to my mate we don't have no more chicken you will have to wait 20 mins so what my mate did was he said to the guy firstly you talk rude now your saying your out of chicken. The guy said is it my fault there no chicken then he swore again saying the same word fk sakes. Then my mate said I will be going to another store the guy said good what should I do. Not only was the guy rude. Wen i left the store and was on my way to go Edinburgh cause tgats were i was heading in the middle of the drive i checked my food to eat and i see he gave me the wrong order and I was so angry. Cause he was rude towards me and my mate, gives us the attitude then gets the oder wrong. I've never seen such shocking manner from this person absolutely disgusting and childish. My son and daughter don't even act this way they he was. I suggest going somewhere else then coming here they and disrespectful. They definitely don't know how to...

if i could rate 0 stars for service i definetely would, but sadly these limits are a thing (math reference ooo). me and my family eat kfc regularly, the food is great and usually these people who deliver food on time. but what do you know today on this day on the 3rd of january 2025 i ordered delievery (i ordered a gravy double with 6 fillets) and it took 2 freaking hours to get a driver, this meant our food never arrived for 2 hours straight which meant me and my family had to starve for 2 hours straight and i thought enough was enough and i cancelled the order out of frustration and you better consider yourselves lucky cuz i had a small pizza in my house that i had to share between all of us. and i hope whoever delivers our food (which is hopefully no one) has a good life and a good future ahead of them because this is absolutely unacceptable and i hope whoever is in charge of handling the phone calls has a good life and a good future ahead of them as well because i swear when i call you guys you never pick up like wth is wrong with you all like cmon idc if your roads are slippery get to work you lazy pos isnt ditching work like fire-able as well? i hope the boss actually reads this and gets you fired for your neglect :(

ps. prior to writing this i ordered a boneless banquet and i got barely anything compared to what was advertised yeah thats the biggest scam ever what a waste of £11 such a...