McDonald's — Restaurant in Great Britain

Food is freezing last this week the service is shockingly slow and food is still freezing on second trip. Worse than last time. Serious problems in this restaurant from top down. Was given drinks. Told to go to the next window at drive thru and after 5 mins was given ice cream after a 5 mins wait. told that's me and i can go.

Explained I hadn't received my actual food order Waited 10 further mins until it took me blowing horn to get noticed sitting at second window. 10 to 15 cars easily served after me. Manager got food but didn't understand frustration as had sat for 15 mins. Not exactly fast food.

Basically he said he was off shift and he had solved issue and I had food now so what's the problem. Other customers approached as missing items also and waiting others sitting in waiting bays aswell. I explained its shocking the and you don't get this at other restaurants. You pull up you get your food and you go. Told go their then! Ask for his manager. Frazer blamed it on being a new restaurant which meanwhile the jnr manager paddy (assume Patrick is his real name) is in background saying report us. He doesn't care he is off shift and helping. Not an acceptable excuse and shocking customer service. And senior manager should have removed him form situation.

Will not be back. Utter disgrace on both visits. Live in area and will be reporting restaurant to eho. Bins overflowing. Litter around area and liter picks are not being done. Complained to mcdonalds through website and told an internal investigation will take place but nothing will be communicated back.

I'd avoid at all cost and go to castlemilk, pollockshaws or Dalmarnock if really want a mcdonalds. At least your food will be hot and fresh by the time you get home. Shambles and 1 star is even to much...

Mcdonalds Toryglen 557 Prospecthill Road Glasgow G42 0AE. I visited on Sunday 30.01.2022 and ordered a sausage Mc muffin meal, no egg, no cheese and with a white coffee. I was charged £4.47 as per photo attached. I questioned the price with the cashier at the drivethru and he said it was correct even thou the screen said £3.89. I questioned the price again when collecting my order the girl and the manager said it was correct £4.47 I even said it seems wrong and the app said £3.89 and the screen at the drivethru said £3.89. I was told it was correct and the app occasionally have deals. I noticed I was charged separately for each item and this time went in to complain. Handed over the receipt and was meant by a frosty attitude from the young manager who went away and another manager appeared again not the happiest of people and again no apology. I asked why I was lied to 3 times, twice by staff and the manager to which I was told the manager only looked at the top line of my receipt which shows £0.00 I was refunded the difference but its the principle and the deceit your staff have. They have no customer service skills. It felt as if they come out with any lies just to get rid of customers. There was no help, no one looked into my question correctly and I felt it was my fault its my problem not theirs. It's a disgusting way to run a company and employ staff that are selfish and no consideration to others. Never again oh the CEO has been emailed about the staffs incompetence, lies, couldn't care...

They can never get an order correct even when using the drive through they somehow manage to mess up the order,missing items,wrong items,freezing cold food that you have waited ages for, if you ask for a simple change like no pickle they always get it wrong,even such a simple thing like asking for a vanilla milkshake and ending up with a banana milkshake,I never order from this one anymore it's worth the bit extra delivery charge to get orders from pollokshaws McDonald's, then you have peace of mind that your order will be correct and EXACTLY the way you ordered it rather than hoping for the best when you order from here arrives,if you do order in store I would say always double check it before you leave! I don't know if it's just me that's unlucky but I've given them benefit of doubt and tried again but I always seem to have some issues with my orders,so I've given in and just don't go or order from here any more. This place needs closing and the franchise holder held accountable for such a disgrace of the way people are treated the shambles of the food quality! And the staff don't seem to know left from right, they don't have a clue and they simply just don't care all the way through the rank of manager to counter staff and the kitchen staff,health and safety and the food standards agency should be involved with the state of this place! If I could give minus 5 stars that's what this...