Mi Ya Bournemouth — Restaurant in Great Britain

My husband and I have been to Miya a few times in the past year, as we love their sushi which is very tasty and beautifully presented especially when accompanied with the plum sake which is my favourite drink. Staff seem friendly but you can feel the difference when they are under pressure when the place is busy. Last time we went there a couple of friends joined us. We ordered 2 sushi platters including 1 vegetarian, tempura, miso soup and a pork dish to come all at once. It took them 2 hours to serve all the food which was delivered as and when it was ready, so each one of us was having our food at different times. They forgot half of the pork dish ( not recomended); we had to prompt for the vegetarian sushi a few times, which they kept saying was on the way, but we kept seeing other dishes leaving the kitchen but not the sushi?! When leaving, we gave a short feedback about the service we had received. The lady manager came to our table and did not seem happy about our feedback. She started to repeatedly blame us for not having asked for the food to be served at once ( which we did) ; then she blamed the young waitress and then she moved onto blaming the new kitchen staff... and then back again lecturing to us how the food should be requested???... even a few times talking over us... Anyhow, in the end our night was no longer pleasant and we had to politely ask this lady to stop as she was going round in circles and was not actively listening or understanding to our feedback fully. It is a real shame as due to this experience we will not be going back to Mi Ya again and we need to find another sushi restaurant in Bournemouth... Any...

beware of prices when ordering takeaway

I popped in to order takeaway whilst in the area for work. I ordered from the takeaway menu on the desk. I ordered the rainbow roll and spicy tuna roll and asked if this was enough for one person. I was told by the two staff serving that it was not. I ordered an extra portion of shrimp nigiri. I was asked to come back in 20 minutes. On returning I went to pay and noticed that the total was a lot more than expected. I checked the menu and queried this and was told “sorry, the prices have gone up.” I said “but you can’t charge a different price to what is in the menu?” The lady handed me the eat in menu and said “the price is different in this menu.” I said again “you can’t charge me eat in prices when I am ordering a takeaway? Takeaway should not include VAT?” Again she shrugged and simply said “sorry the price has gone up.” I was really angry at this stage and asked them to remove the nigiri, to which the male server informed the chefs and they seemed shocked. I advised again that “this is really bad” and that they should remove the menus with the incorrect pricing from the desk. I think the most infuriating part was that the staff simply didn’t seem to care. My husband is a chef in London and advised that they should have honoured the falsely advertised price.

I have to say that the food was nice. There were 16 pieces of sushi which was too much for me. So not only did they overcharge me but they tried to make me over order. I would never recommend this restaurant based on the behaviour of the staff.

If they had dealt with my issue correctly, I would not have marked...

A sushi place where the staff collaborate to lie about the quality of their meat is a restaurant worth forgetting.

The manager lied to me about the salmon being wild, food was terrible for the price and it's run by chinese not Japanese people as the website claims. l asked the Chinese lady manager is the salmon farmed or wild?, she said they only served wild, definitely wild. Then I asked her what type? Sockeye or Atlantic etc? She then ran off to ask the chef, came back and told me they didn't have a type just "normal salmon" and that they chose the fish based on quality not type. When the salmon sashimi came, the fish was pale, flaky and distinctively farmed. At the end if the meal, I went to ask the head chef, an older chinese man at the counter, myself "is it farmed or wild?" He replied "it's probably farmed because it's scottish." I then told him not to lie to customers about it bring wild to which he flared up and said "it might be wild! We don't know we don't know what it is". Thia is the most atrocious and outrageous experience I've ever had at a sushi restaurant, and visiting from Vancouver, where I've been to more than 50 sushi places, some daily, that's saying something. A sushi place where the staff collaborate to lie about the quality of their meat is a restaurant...