Star Gate Fish and Chips — Restaurant in Great Britain

Following an amazing review of this places (Fantastic food. Lovely friendly staff) a while back I am saddened to have to edit my review.

We turned up to order food and was met with a grumpy face at the counter. Not really being sure what that was we went in and ordered our food. There was some confusion with my order a number of times. I had asked for fish with a scoop of chips x 2 i(e about 10 chips and no more). I was corrected a number of times and told I'd have to order a full portion and have it split over the 2 trays. Not wanting lots of waste I confirmed that I wouldn't want a full half portion on each tray. This was agreed. The lady carrying a tiny baby whilst working shouted us to ask if we wanted salt and vinegar on the 2 fish and 1 chips. I said I would and just reminded her it was just a scoop of chips on each fish. She sarcastically said well yes but we don't have scoop of chips on our till. I was told to wait outside for our order, they proceeded to close the blinds at this point. She then appeared at the closed window and was mouthing something that I couldn't hear. I went in assuming the food was ready which it was and apologised stating I didn't hear her through the window. I again quickly explained the misunderstanding earlier and asked whether they sold cones of chips as I couldn't see it on the menu. She said she did and I then explained that a cone would be more appropriate than selling us a full portion. She asked what I wanted, explaining that it was fine and that I was just confused about the difficulty with my order and I said that some manners would have helped as she had been rude from start to finish. I was then told I was barred and told to leave or they'd call the police. At which point I was gobsmacked. All because they seemed to struggle to understand that I didn't want a mountain of chips with the order. I didn't raise my voice once and the most offensive thing I said was that she could have used manners when speaking to us. This was after she raised her voice a number of times. It later came about that she had been stressed because she'd been working all day whilst looking after an 8 week old baby and they were ready for closing which is something they didn't mention at the time of taking the money! A baby that she'd been carrying around with her and had actually walked passed me with no mask and no social distancing at all. Certainly won't be recommending this place going forward which is a shame as I have often suggested people try them out and on the day in fact had passed 2 other chippy up to go to this one. Really didn't expect to be treated like that. Please excuse the lack of any grammar on here. Did try to phone the owner to explain but there is no answer when I ring. If the owner does want to speak they just need to return my call and post will be updated to confirm that either k was treated like dirt again or that they apologised and the lady was just having a bad day. I must add that the food was reasonable good, usually amazing but in all of the ago she forgot to put salt and vinegar on! Food amazing but attitude needs a huge improvement and ideally a baby shouldn't be babysat in a chippy. Perhaps this didn't help her...

Went in and had a sit in meal a couples days ago and once sat the table looked at the flyer menu they had . It shows your usual suspects fish chips sausage ect but saw the currys and starters 😁 as they say they do asian dishes aswel . Came to order for dreams to be shot down by this young lad on the till . We only have fish and chip sides 😫😫😫 . There is a menu on the counter with 3 1/4 of it covered over and crossed out . So we went for large fish and chips and sausage and chips both with gravy . When arrived the plates didn’t look great to say the least :/ the sausage and chip had a extremely watery looking gravy on it that didn’t stick to the chips , it looked like very under done bisto not proper chippy gravy . The chips looked sad like they were old but we know they were fresh and saw them being cooked. Not sure it it’s old cut chips or the oil needs doing but either way they looked poor . The large fish was the best bit , lovely flaky fish with a good batter was such a shame they came with the same poor old looked also greying chips and terrible gravy . You could tell the young lads on the counter were new to this job but good luck to them . In time they will get the hang of it and things will run smoothly. I’m going to give this chippy a 3 out of 5 but can be massively improve.

Get your menu sorted (don’t say you do Asian cuisine on your signs outside and menus if you don’t . Give more help to your learning staff so things can run smoother.

The MAIN one Check the quality or what you’re serving . I’ve been to 100s of chippys in Blackpool and visually on the plate this had to be the worst I’ve seen . Take more time and make sure the product is fresh and so is your oil.

Sorry to say I won’t be...

So many times we’ve driven past in favour of Hubbards or papas. We’ll never again. Stopped here last night as the sea front was heaving with illumination traffic and nowhere to park. We got straight outside the chippy. Walked in and greeted warmly by the lad behind the counter. Placed our order and decided to sit in as it looked fresh and clean. Food arrived at table and it looked beautiful. I had the fish and my brother had the pudding . Absolutely 5 star. Puddings are homemade along with other items and the fish I had was absolutely stunning. Lightly battered anc flaky just like it should be. Chips were nice and fluffy and the curry was delicious. Not the runny muck you normally get. But the service was tremendous. Every customer greeted fantastically. Definitely our new fish and chip shop in Blackpool now...