Greggs — Restaurant in Harlow

I went into Greggs today and the shop was really busy, with a long, slow-moving queue. When it was finally my turn, I took a few items from the shelf and asked the staff member for a coffee and a pizza slice. I paid for everything and assumed she would start making my coffee, but instead she walked off to the back room.

When she came back, she asked what I was waiting for, and when I said “my coffee,” she insisted that I hadn’t ordered one. I explained that I had, but she was quite rude and kept repeating that I’d only ordered a pizza. She eventually started making the coffee, but by then I had already gone to the other till and paid another staff member instead.

To make things worse, the first worker was about to charge me again until I pointed out that I had already paid. Staff really need to listen more carefully and not be rude when there’s a misunderstanding — especially when the shop is busy. Poor customer...

I have been their lunch time with my kids he was hungry so much. when i trying to pay the lady charge me £7 something then I said its more then I accept then she check again and charge me £6. I have paid the amount I ask her for empty bag coz she put 2 bake in the one bag. When I order I request her to put the bake two separate bag but she didn't but when I ask for bag she said to me say please. I said are you asking for me please? After that I ask for recept she said they didn't give that, when I check the prize rate from the shelves they over charge me again. Then the laidy tell me to show my statement when I show them they are ignoring me. Also they said if i talk to much they gone kick me out. The lady took my food back and give me refund but I haven't get refund receipt as well. I don't even know how much refund they gone give me. When I tap the card she said you done and she gone back off the shop without...

I wish I could give it 0 stars for its service. The lady working in here was clapping her hands at us and said “do you want to be served” in a sarcastic manner. It was very packed and loud and we didn’t hear her calling us over and I told her that clapping her hands and being sarcastic comes across very rude. Instead of apologising, she told her colleague to serve me and her colleague said she was busy. After I said I was leaving, they said they would serve me but I decided to walk out anyways and go down to the other Greggs on broad walk as they are so much friendlier and nicer to their customers. Very rude to treat your customers this way, especially to a heavily pregnant customer who has been patiently waiting in line and didn’t deserve the horrible treatment. A smile goes a long way with customers and if you don’t like customer facing roles then maybe they should...