They don't really want you here. Food was ok, but customer service left a lot to be desired.

We arrived early evening and, although the restaurant had empty tables, we were ignored by staff until I had to call across to a waitress (who, like her colleagues, had been avoiding eye contact) to ask if anyone was free to seat us. Some time later, she came back and told us it would be a 5- minute wait. A few minutes later, another waitress told us it would be a couple of minutes.

We were seated and, after a while, our order was taken. This is where the disenchantment set in ... The waitress returned, to say there was no sparkling mineral water, and did I want still, instead. I asked for tap water. She looked confused, but returned with a glass, saying I could fill this at the machine, and that there would be a charge. I assumed she meant I'd have to pay the same as for bottomless soft drinks.

We waited a long time for the pizza - which wasn't really a problem - but we were only halfway through - and still eating steadily - when the waitress reappeared, asking if we wanted a takeaway box. We said no thank you and continued our meal. If it was not for what happened next, I would not be writing a review. Said waitress reappeared again, while we were eating, and with pizza and garlic bread still on our plates, asking if we were ready for the bill!!! It was 8.15pm and the restaurant closes at 11.00. The restaurant was not full, and we were not being rowdy or otherwise antisocial.

I don't know if all the waiting staff are so insensitive and/or poorly trained, but we will certainly not be visiting Pizza Hut again.

As a postscript to end the story of the tap water, while waiting for the pizza, I went to the bar to ask again for tap water, for which I did not expect to pay the same as bottled. By chance our waitress was at the bar, but did not seem to recognise me. When I explained what I wanted, she admitted that she had been mistaken, and that there would be no charge for water from the water dispenser.