Anchor Inn — Restaurant in Hastings

I usually have a great time here as I am local and been many many times over the years. and food is also usually great. Food wise the lamb was over cooked and potatoes under cooked as well as the carrots. The nut roast and chicken was excellent - so we were not going to say anything about this. Also because I come a lot and the food is usually perfection. The staff were great as always they are amazing and friendly.

But the owner was very rude and argumentative when at the time I was speaking to a member of staff - I had not been advised when booking that if someone from our table does not arrive they will keep the deposit - so I was Questioning this and stating that I felt it was a little naughty that I was not told when booking. That was all, my tone was calm, I was not rude. And the staff member said it is the policy and he was fine with me. I was about to say ok well I know for next time.

then the owner from the pub who was behind the bar starting having a go at me, about how I should know this and it’s the norm and everyone does this and I should of known this. and they don’t need to tell anybody as it’s Normal everywhere you go, her tone was very aggressive and there was absolutely no need for such rudeness. It was also I felt undermining the lovley staff who was already explaining their policy. The rudeness and aggressive tone from the owner was totally not called for and everyone in the pub could hear this as it was shouted at me from behind the bar to where I was sitting at the table at back of the pub. Due to this rudeness and the food being not as good as it has always been. I will not be coming back. That sort of experience is not what you want when having a family Easter dinner especially when loved ones who have passed could not be present. You should not be taking your stress out on your local customers. And it’s a shame as all the staff were absolutely lovely. The owner showed them up and let them down. Really disappointed in the way I was spoken to absolutely no need for it. Everyone with me felt the same and said they won’t come back with such...

Went here for a roast with the family. The food was average when eating a potato it tasted of perfume as I was chewing I was screwing my face up because of the taste I then saw a lady with short hair gazing at me I did not know who she was she came over and asked if there was a problem she was very rude I then replied the potatoes taste funny she then replied in a abrupt manner and said "No one else has complained" my mum's friend then said to me she was the owner of the pub and she was previously really rude to one of her friends. If you are a customer and paying and there is a problem you are supposed to deal with it in a professional way instead she was very rude and clearly offended by what I had said about her potatoes. What you should have said is Oh I'm very sorry about that would you like me to get you some more potatoes? but instead walked off this then made my opinion of the place even worse she clearly has No Manners and needs to get customer service skills! My advice to you is take some criticism and deal with it if you're running a pub that sells food! I will not be returning here or advising anyone I know...

I’m with My friends and they had gone in to get a drink and they were let in. I followed behind them expecting to just walk in like usual but the woman at the door with very short blonde hair ,who said she was security, put her hand in the middle of my chest and physically pushed me out the door saying I couldn’t come in. I told her that my friends were inside but she didn't believe me so she walked inside to where my friends were and asked them if that was true and would only let me in after she had that physical confirmation from them. My friends asked why she did that to me but she just turned her back and ignored us. I even asked if she needed to see my ID as I’m 19 and thought that was the issue but she said it wasn’t that? I’m a young black girl and all my friends who were white were let in without hassle, while she stopped me from going in she was also letting other people in who were white, just stopping me and a couple other black people with no...