The She — Restaurant in Hastings

We came in and this was the only place that was not busy… should of taken that as a red flag…

We ordered the avocado smash and the cauliflower bites. The avocado Smash was not made in sourdough like on the menu. It was a cheap white bread and I couldn’t taste anything but the chillies in it (I’m African and I have never tasted anything as hot!!) my husbands cauliflower bites were ok. We asked if they made any different sausages (lots of places do them now) and the girl inside just looked at us in disgust and shook her head in a disapproving way…

I paid £7.95 for this avocado smash and got 1 slice of bread!!! Now we know that prices are rising, but this is just unacceptable!

Reply to owner:

Thanks for taking the time to reply to my review. Let me point out a few things for you:

1. I am entitled to make a review whenever I feel like it, I don’t have an obligation as a paying customer to get out of my seat to point out that my food was not prepared as described on the menu, also, the girl didn’t explain who the suppliers were as you insinuating with your reply. She said “yes, it is sourdough” nothing else.

2. you were literally empty, and there’s 2 of you in the cafe, ITS GOOD SERVICE to come out to your clients and ask them if all is ok, not the paying clients job!

3. when leaving I did point out that my food was not good. £7.95 for 1 slice of white bread (sourdough or not) with avocado smash that is so hot that your tongue becomes numb is quite frankly having a laugh!

4. I didn’t ask if you had alternative sausages, lol, I asked if you had any dog sausages because you are dog friendly and lots of places have them nowadays, definitely not warrants an eye roll. And yes, the lady in the till offered us dog treats, but I didn’t accept as my dog just won’t eat them. The suggestion stays, dog owners often pay to have them and they are a good little earner.

5. Finally, lots of your bad reviews have to do with service and pricing, so rather than becoming defensive and write back allocating the blame to the people that are actually PAYING for the service rather than reflect on it apologise and try to improve, just shows your lack of ability to take on criticism. Reviews should be used as a way for constant improvement. When you think that you nailed the service is when it goes down the drain!

As advise (which you’ll probably ignore) next time, when the place is as empty as it was, make sure to really make the customer service better, it’s simple and if it was good I surely would not have left a bad review. What a shame that your arrogance spoke louder than your service. You had time to reply to this review 5 min after being written, why not have time to check on your clients experience while they are there specially if the place is empty? Would save you from having to use rubbish excuses to justify the bad service, specially when the review was fair for the service and over pricing of...

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