PizzaExpress — Restaurant in Hastings

I've had many good meals at other branches of Pizza Express but the Prior Meadow Hastings branch is, in my experience, appalling. I've had a couple of poor meals eating in, and given it another chance. We've had overpriced and poor quality meals delivered. I would've given up completely but my daughter likes pizza. She's vegan gluten free and they claim to cater for her. I'm vegetarian. Tonight really took the biscuit. We ordered 7 items. After waiting 45 minutes or so we got a call saying we couldn't have mac-cheese because they ran out of cheese. That was 6pm on Monday 23 December. So we swopped it for another dish they recommended ... with cheese! Then when the food arrived we received 4 of 7 items. Much time trying to call Pizza Express and getting voicemail, and chat with Deliveroo. Then we received another call, this time from a guy at Pizza Express (first call was female). The guy didn't seem to understand that halloumi wasn't vegan. Then suggested chicken as an alternative because the items we'd originally ordered were no longer available! My daughter patiently agreed a couple of alternatives. But at least the festive sprouts were still available. However another hour passed and another delivery. Except the sprouts that arrived were actually chicken drumsticks! Really not an easy mistake to make. I tried calling back many times but instead of going to voicemail this time the calls were immediately cut. I honestly believe this was deliberate. I do hope that the manager checks the rota for Monday 23 December, 7-8pm, and takes this up with whoever is responsible. He does not belong in the catering industry. We will never use this Pizza Express again, and I'll be sharing that with everyone I know. This guy is in...

Terrible service. Starters arrived promptly and tasted fine so that was good but it only went downhill after that. Waited 20 to 30 minutes for our mains, no one ever came out to tell us what was going on so I had to go inside and ask where our pizzas were and got told there was a mix up with tickets and that they would be another 5 min. Got our pizzas, 2 of those with salad in the middle and another normal 1 with extra anchovies. The anchovy one literally had 1 anchovy torn into 4 bits and that all there was. My salad pizza was dry and I wish they put on the menu that the salad was just spinach and rocket because I would of never ordered it. It was just those 2 items with a bit of salad dressing slapped on top. Yuck. Bits of my pizza had only sauce on them, no toppings, dry as hell. My friends pizza looked dryer than mine and somehow the spinach on her pizza was slimy and way overcooked. No one came to see if everything was OK so once again I had to go inside and find someone to tell them that our pizzas were terrible. The manager came out and instead of being apologetic she just kept saying it was pizza express policy blah blah blah. We had pizza express in London 2 days prior and it was amazing! Extra anchovies all over the pizza and they were not dry. I have been having pizza express for nearly 20 years but fortunately for me I had never had it in Hastings, and will never go back to that store. The manager did give us some money off the bill but never came back like she said she would and just seemed to not give a shit about us. The guy with a shaved head was lovely so kudos to him, keep up the great work bud! Please fix...

Service was horrendous. Booked a table for 6, got there just before and stood at the door for a couple minutes waiting to be seated while the manager was just standing there on the phone. I would of just sat down myself after waiting but all of the tables were messy and unprepared with cups and cutlery. Once finally sat down and given menu's, 20 MINUTES!! to take drinks. I've worked in restaurants before, you take drinks as soon as possible to get customers to stay. I would of walked out today if it wasnt my sons birthday and he wanted to eat at pizza express as part of his birthday wish. While waiting, the manager was just standing around on the phone again, looking at the till and talking to staff. I saw no customer service or helping her staff at all. So when we finally got a server to take our order I made sure to give the whole order as I werent sure when I would see them again. Our food arrived 20 minutes later. I have to say that the chefs are due alot of praise. The food was amazing and with an open kitchen you can tell how hard they were working. Once we got our food we were asked how the food was twice, once by our server and one by the manager. I normally don't mind this as it ls part of the service but where were our service when we were waiting. Basically the store is only as good as the manager and she just needs to be retrained or shadowed by...