Bar Moda — Restaurant in Hastings

Disgraceful service tonight!! I've ordered from here a few times but never had service like this before and will never eat here again!!

Ordered online via their preferred method, orderyoyo app, email received at 18:21 saying order confirmed with an expected delivery of 19:04, thought this was optimistic being a Friday night, unfortunately I'd closed the order page on my phone and the app has no tracking facility.

At 19:48 I called to find out how long the order would be, had to leave a call back request, which came at 19:50, the young sounding lady, was apologetic, saying it was very busy and they had problems in their kitchen, our order would be ready as soon as possible.

I'm too patient for my own good, and hunger was keeping me from cancelling, as I waited until 20:42, before phoning again to complain and again, ask about the order. The lady said she would check with the kitchen and call me back, at 20:44, she called me to say our order was actually ready, but they were waiting for a delivery driver to come free, I don't know how long the order had been ready at this point, I asked to talk to a manager about some sort of compensation for the delay, now 2hrs and 25 minutes, she said she would get a manager to call me back.

At 21:24, the food finally arrived in an open brown paper bag, with the food boxes inside, squashed and covered in grease, (I have photos).

Unsurprisingly the food was only warm and stodgy, plus my Canadian burger which was supposed to have jack cheese on and maple bacon, was wrong, as I ended up with 2 gristly patties, topped with chicken and cheese, the bottom was soggy and greasy from sitting for so long.

I don't like writing negative reviews, but I've still had no contact and feel tonight's fiasco completely justifies it.

Surely if a restaurant is having problems preparing food and getting it delivered, they should suspend orders and proactively contact the people who have already placed orders!

Moda I await your response, which hopefully involves a refund and an apology for ruining 3.5 hours of our...

I am literally staggered. Ordered for delivery via Just Eat. It took nearly two hours to be delivered. They missed the delivery window twice. Not great, but these things happen. When it did eventually arrive, I had only ordered chicken wings and fries. Specifically wrote in capitals on the order instructions ‘NO SALT on fries please’. Opened the package - they were literally smothered in salt. To the point of glistening. Not just an average amount, but an amount that would be considered by most people as extra salt. I have a health condition where I cannot eat salt and can become seriously ill from it. Now pretty unhappy, I called Moda. The lady on the phone apologised and offered a full refund and told me to request it through the Just Eat app. I accepted. After the call I opened the wings - they hadn’t even provided the correct number of wings ordered, and what they had provided was freezing cold. Everything went in the bin as both wrong and inedible. Requested the refund as agreed. I’ve just had a text message back via Just Eat saying the restaurant refused the refund saying ‘sorry we were busy.’ I’m literally now fuming and will be visiting in person tomorrow to collect the refund that was offered and to speak with the owner. Appalling service - particularly when a customer specifically includes a health-based dietary...

Absolutely disgusted on how the manager spoke with my partner!!! We started to pay our deposit for the hire of the venue and the manager decides to cancel, hasn’t been in contact with us for months!! And decides to cancel our venue hire without any notice.. if the Business is getting new owners our information could of got passed on to the new managers. Can’t even message to Moda Manager for more information to do with our refund & a reasonable explanation why they had to cancel and ignore us for months & keep our money for months ?? as they are threatening to phone the police for harassment! Which makes absolutely no sense because they are the business they are supposed to be professional and sort situations like this out rather than threatening to use the police… Absolutely ridiculous, disgusting behaviour from moda staff telling myself and my partner today that we can make another payment towards the hire cost, and spoke about our venue hire and no one spoke about our venue being cancelled until today! We have not only had our time wasted by hiring the venue, Moda has wasted other peoples time such as the DJ , photo booth hire , wedding cake maker, and wedding decorations hire , all had to be cancelled for that venue due to the mess about !!! Would rate it 0 stars if could. very unprofessional and bad customer service! Definitely do...