What was bad: This place seemed absolutely manic. I entered to buy some tickets as a gift and there was a show about to start. A member of staff walked backwards into my child nearly knocking him over and there were different queues forming to different entrances, ticket booths and merchandise stands. It had a disabled entrance, but how on earth a disabled person would have been able to safely enter the building is beyond me. And the decor has not been updated for decades, it looks exactly the same as when I visited as a child. When I got to the front of the queue I was asked for my personal details in order to buy the tickets with no explanation as to why my data was needed and how it would be used: this is against GDPR. The technology they were using was very slow and the system deleted all my information so the poor woman had to start again. The woman adjacent to me was very distressed as she'd bought and paid for a large volume of tickets which couldn't be found on the system.

What's good: the quality and quantity of shows has hugely improved! Especially the levels of comedy show and kids shows. They certainly cater to a much wider audience than they have done in the past. Externally the building has been maintained well, it is an important part of the identity of the town and so it is good to see the external decor maintained. Their events guide is produced well and highlights a wide array of affordable choices heightening accessibility. And even though the decor was outdated, it was very clean and tidy.

I think there is a certain level of expectation for show times to be busy and perhaps if I'd come at a different time I'd have had a smoother experience. However, that does somewhat put me off of attending a show there. I do think they should make customers aware of why/how/where data is being stored so as to comply with GDPR.